Customer Service Operations Management
Resume:
A highly experienced and dedicated operations and hospitality professional with over 25 years of
expertise in managing catering, hotel, and resort operations. Adept at overseeing large-scale operations, ensuring high-quality food and service standards, and leading diverse teams to achieve operational excellence. Seeking a challenging leadership position to utilize my extensive skills in operations management, staff training, and customer service to contribute to the success of a dynamic organization in the hospitality industry.
Manager - Operations
Sundaragama Eco Resort (Pvt) Ltd. Gampaha, Sri Lanka Present
• Supervise daily operations ensuring guest satisfaction and efficiency.
• Manage and train staff to uphold service standards.
• Oversee maintenance and cleanliness of resort facilities daily.
• Develop and implement operational policies and procedures effectively.
• Coordinate guest services and address operational issues promptly. Director / Operation Manager
Garnish Food (Pvt) Ltd. Kelaniya, Sri Lanka
2009 - 2020
• Managed the Inland Revenue Department Cafeteria operations in Colombo.
• Oversaw People’s Bank Head Office cafeteria services in Colombo.
• Supervised the NDB Bank Head Office cafeteria on Nawam Mawatha, Colombo.
• Coordinated daily food supply for Asiri Central Hospital staff.
• Managed daily food supply for 500–600 staff at WNS Global Services.
• Coordinated buffet arrangements for 400 staff at Amazan Trading (Pvt) Ltd, Dematagoda, and Ambatale Road.
Operations Manager
Leyons Foods (Pvt) Ltd. Kaluaggala, Hanwella, Sri Lanka 2005 - 2008
• Managed catering operations for Brandex Textile, FTZ, Avissawella, Sri Lanka.
• Supervised daily catering services at Leisure World Water Park.
• Coordinated food supply and service to clients efficiently.
• Ensured compliance with health and safety regulations consistently.
• Trained staff to maintain high service and food standards. Banquet Manager
Hotel Clarion, Kiribathgoda, Sri Lanka
2004 - 2005
• Managed banquet operations to ensure smooth event execution.
• Coordinated with clients to understand event requirements.
• Supervised banquet staff to deliver high-quality service.
• Ensured timely setup and breakdown of banquet events.
• Maintained inventory and managed banquet supplies effectively. Catering Manager
Janatha Restaurant & Caterers, Kiribathgoda, Sri Lanka 2000 - 2003
• Managed catering services for large-scale events and functions.
• Supervised food preparation and ensured quality standards.
• Coordinated with clients to plan customized catering menus.
• Managed staff and ensured efficient food service operations.
• Handled logistics, including transportation and food delivery. PERSONAL DETAILS
• Date of Birth 05.06.1970
• Passport No. N9497331
• National ID 701570626V
• Gender Male
• Civil Status Married
• Nationality Sri Lankan
• Languages English Sinhala
SKILLS
• Operations Management
• Staff Training
• Guest Satisfaction
• Catering Operations
• Event Coordination
• Inventory Management
• Team Leadership
• Customer Service
• Food Safety
• Budget Management
• Menu Planning
• Quality Control
• Time Management
• Conflict Resolution
• Health Compliance
INTERESTS
• Community Involvement
• Volunteering
• Acquiring New Skills
*********@*****.***
Pho
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Pho
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ADDRESS
No. 54, Mewella Road, Pethiyagoda,
Kelaniya, Sri Lanka
Pho
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KAMANTHA MARAMBAGE
WORK EXPERIENCE
OBJECTIVE
PHONE
+94-77-786-**** +94-75-586-****
Pho
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Commis Chef
Kowloon City Hotel, Hong Kong
01 Year & 06 Months of Experience
• Assisted in food preparation and station organization.
• Ensured cleanliness and sanitation of kitchen equipment and surfaces.
• Assisted in creating and plating menu items.
• Followed safety procedures to maintain kitchen environment.
• Managed inventory and stored ingredients properly and efficiently. Kitchen Department Staff
Various Hotels, UAE
03 Years of Experience
• Supported food preparation and maintained kitchen operations.
• Ensured cleanliness and hygiene standards in kitchen area.
• Assisted in meal preparation and garnishing dishes.
• Handled kitchen inventory, stocking and replenishing supplies.
• Coordinated with team members for timely food service. Kitchen Department Staff
Frankfurt Lavinia Beer Garden (Pvt) Ltd. Mount Lavinia, Sri Lanka 1994 - 1995
• Assisted in meal preparation and food service tasks.
• Ensured cleanliness and sanitation of kitchen and utensils.
• Supported senior chefs in cooking and garnishing dishes.
• Managed inventory and replenished ingredients as required.
• Coordinated with kitchen team to maintain smooth operations. Kitchen Department Staff
Holiday Inn, Colombo, Sri Lanka
1993 - 1994
• Assisted in meal preparation and kitchen operations daily.
• Ensured cleanliness and hygiene of kitchen areas and equipment.
• Supported senior chefs with food garnishing and presentation.
• Managed kitchen inventory and replenished ingredients when needed.
• Followed safety standards to prevent kitchen accidents and hazards. Kitchen Department Staff
Mount Lavinia Hotel, Mount Lavinia, Sri Lanka
1990 - 1992
• Assisted in food preparation and station setup tasks.
• Maintained cleanliness of workstations and kitchen equipment daily.
• Assisted chefs in food cooking and plating services.
• Monitored food storage, ensuring proper labeling and hygiene.
• Worked with team members to ensure timely service. General Certificate of Education - Advanced Level Examination Sri Lanka Ananda College, Colombo 10, Sri Lanka
1989
General Certificate of Education - Ordinary Level Examination Sri Lanka Ananda College, Colombo 10, Sri Lanka
1986
OVERSEAS EXPERIENCE
I do hereby declare that all the information and facts furnished above are true, correct and complete to the best of my belief and knowledge.
COURSES
Certificate of Achievement in
Apprenticeship Programme
Kitchen Department
Hilton Colombo, Sri Lanka
1992 - 1994
Diploma in Hotel Operations
Mount Lavinia Hotel, Mount Lavinia, Sri Lanka
Successfully Completed
Assessment of Trade Test & Exam for the
Post of Cook
Ceylon Hotel School, Colombo, Sri Lanka
1993 (Credit Pass)
Award of Merit Certificate in Craftsmanship
in Displaying and Exhibit of Culinary Skill
Chef's Guild of Lanka, Colombo, Sri Lanka
1993
Award of Merit Certificate in Live Cooking -
Team Event
Emirates Culinary Guild, Dubai, United Arab
Emirates
1997
Certificate of Achievement in Professional
Development Programme (Advanced
Kitchen Management)
The Emirates Academy of Hospitality
Management, Dubai - United Arab Emirates
2000
SECONDARY EDUCATION
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