Administrative Assistant Customer Service
Resume:
Lela Washington
Broadview, Illinois 60155
Home: 708-***-**** Cell: 708-***-****
Email: ****************@*****.***
Summary
●Professional with15+years of administrative and customer service experience.
●Ability to work weekends as needed
●Strong written and verbal communications, excellent record of dependability, ability to multitask, ability to handle customer interactions, detailed and organized, a team player, and eager to learn new skills.
●Efficient with technology, extensive use of Excel to track and open issues, Microsoft Office Suite, Excel, Word, Outlook, PowerPoint,
Education:
●Bachelor’s Degree, Business Administration, Robert Morris University, 2016
●Associates Degree, Robert Morris University, 2012
●Certificate as Paraprofessional Teacher, Triton College, June 2008
●Certificate in Medical Assistant, Robert Morris University,1994
Professional Experience
Elmhurst University 02/2022-04/2022
Executive Assistant
●Answer the telephone, Greet and assist Students or Parent
●Manage appointments, Schedule Meetings in person, via Zoom or Teams
●Intake Vice President mail and invoices for signature
●Prepared reimbursement for both organization and personal Credit Card
●Ordered lunch and other duties assigned
Bronswick Benjamin PC 03/2019-Current
Administrative Assistant
●Answer the telephone, Greet, and assist Clients
●Schedule CPA training, Scan documents
●Data Entry of Clients into CCH Access, BRP Portal, Fax
●Manage appointments, Schedule Meetings both in person and via Zoom
●Intake and sort mail, file paperwork, order office supplies
●Order lunch and any other duty assigned
America Works of Illinois 11/2016-08/2018
Administrative Assistant of WIOA
●Assist in intake, assessment, and eligibility of new client enrollment into the WIOA program
●Organize and schedule client appointments
●Track clients in an electronic database and enter case notes monthly
●Maintain and coordinate file folders for clients
●Create and update the client’s resume
●Create email addresses as needed
●Assist with given mock interviews and job search
●Conduct outreach to clients eligible for the WIOA program by telephone
●Outreach to IDES, DHS, Libraries and Community Centers
Proviso Area for Exceptional Children, Maywood, Illinois 01/2006-01/2016
Paraprofessional Assistant
●Assisted the lead teacher in maintaining appropriate classroom activities and environment
●Worked with individual students or small groups to reinforce learning material
●Implemented and created lesson plans for special needs children
●Guided independent study, enrichment work and remedial work
●Participated in in-service training to maintain a higher standard of educational experience
●Alert regular teachers to any problems or special information about an individual student
Defense Research Institute, Chicago, IL 08/2003-12/2005
Membership Coordinator
●Solicited membership renewals
●Processed membership applications
●Scheduled and coordinated seminars
●Updated membership in a database
Bethel New Life, Chicago, IL 07/1995-07/2003
Administrative Assistant
●Sorted and distributed incoming mail, reports, and correspondence
●Met deadlines, and objectives consistently
●Drafted correspondence and reports using the correct software and tools
●Coordinated special projects such as planned events within the budget and scheduled meetings
●Entered, stored files, and maintained information in both written and electronic
●Maintained office inventory, opened and closed the office
Contact this candidate