Technical Support Customer
Resume:
Pearl Malapile
E-commerce Developer/Manager
***********@*****.***
Naboomspruit
Female
19980419
South African
Single
Profile
Tech-savvy professional with extensive expertise in Shopify and a proven track record in technical support and e- commerce solutions. Passionate developer and manager in the e-commerce space, with a love for entrepreneurship and innovation. Skilled in customizing themes, integrating third-party applications, troubleshooting technical issues, and providing exceptional customer support. Experienced in vendor management, effectively coordinating communication and negotiations.
Committed to leveraging advanced problem-solving skills and deep proficiency in Shopify development and customisation to drive business growth and enhance user experiences. Professional Experience
present Shopify Developer/Manager
Janedore Eyewear
•Designed and developed the Janedore Shopify storefront from the ground up, customizing both frontend and backend elements for a unique and branded shopping experience
•Gained in-depth experience with Shopify Liquid by customizing product pages, cart logic, and dynamic content blocks
•Built and maintained automated workflows for customer communication, order fulfillment, and inventory management using tools like Shopify Flow and third-party integrations
•Implemented performance optimizations, including preloading assets, compressing images, and custom loading animations
•Collaborated on email marketing flows, discount logic, and custom scripts to enhance the overall customer journey
•Handled app integrations, theme edits, and minor bug fixes to ensure seamless site functionality and user experience
2025 Shopify Developer
Tends Retail
•Built a fully customized Shopify website using a third-party theme (outside the official Shopify Theme Store)
•Unlocked restricted theme features using advanced CSS and JavaScript workarounds
•Designed and implemented a custom hero banner from scratch using HTML, CSS, and JavaScript
•Customized Liquid templates to restructure the original collection list layout for improved UX
•Set up the entire store infrastructure: connected custom domain, configured payment gateways, and created a branded professional email address
•Managed full launch process, including QA, testing, and mobile responsiveness 2024 Shopify Developer/Manager
Muntu Skin
•Customized a third-party Shopify theme by bypassing built-in limitations using JavaScript and advanced CSS techniques
•Engineered a fully responsive homepage banner coded from scratch without external plugins
•Reconfigured theme Liquid files to modify the structure and display logic of the default collection layout
•Handled full domain setup, including email integration, payment provider configuration, and storefront settings
•Delivered a complete, branded online store optimized for performance, mobile use, and smooth customer experience
2023 Shopify Developer
The Glam Bar
•Fully set up and customized a Shopify store using an external Databuddy theme, enhancing functionality through JavaScript overrides and custom CSS fixes
•Developed a unique homepage banner using raw HTML, CSS, and JavaScript — no pre-built blocks or plugins used
•Customized Liquid templates to tailor the collection structure for a more intuitive shopping experience
•Configured the client’s domain, email hosting, and Shopify admin settings for seamless launch
•Integrated and optimized Klaviyo for email marketing automations, welcome flows, and popups
•Assisted with the setup and optimization of Google Ads campaigns to drive initial traffic and brand visibility
Education
2024 – Ongoing
Remote
Bachelor’s Degree in Computer Science
University of the People
2016 Grade 12
Makhutjisha Senior Secondary School
Skills
Shopify
Customising themes
• Integrating third-party applications
• Technical troubleshooting
• Customer support
• Front-end and back-end development
• Utilising hardware components such as POS
systems
• SEO
• Google Analytics
• CMS platforms
• Email Marketing
Microsoft Office Suite
•Word, Excel, PowerPoint, Outlook and Teams
Vendor-Supplier Management
•Effective vendor communication
• Streamline onboarding processes
• Productive vendor relationships
• Negotiating contracts for optimal business operations Attention to detail
Resilience and Stress Management
Programming Languages
•HTML5
•CSS3
•JavaScript
•Shopify Liquid
•JSON
Inventory Management
•Skilful organisation of product listings
• Tracking real-time stock levels
• Setting alerts for low inventory
• Generating insightful reports
• Optimising turn
Excellent Communication
Learning Agility
Customer Orientation
References
Tendani Ramova, CEO, Tends Retail
*******@*****.**.**
Nhlanhla, CEO, Muntu Skin
****@*********.**.**
Pam, CEO, The Glam Bar
Jane, CEO, Janedore
*******@********.**.**
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