Customer Support Ai Engineer

NGUYEN TIEN TRONG

AI Engineer

097******* *************@*****.*** https://www.linkedin.com/in/nguyen-tien-trong/ https://github.com/brown1722 Da Nang

EXPERIENCE

AI Application in Business

MEDST GROUP

02/2025 - Present Da Nang

Designed and implemented automated workflows using Make to streamline internal processes such as data synchronization, reporting, and cross-platform communication (e.g., Gmail, Facebook).

Build and deployed custom chatbots using n8n, enabling automated responses to internal queries or customer support tasks by integrating with APIs and various third-party services. Maintained automation systems and wrote clear documentation for operational use and future maintenance.

AI Intern

RIKAI Technology

09/2024 - 12/2024 Da Nang

Collaborated with the team to develop a deep learning model for product classification.

Improving the model's accuracy by fine-tuning hyperparameters, optimizing feature selection, and agrumentation.

Contributed to building and enhancing APIs to integrate the model into the system.

PROJECTS

DENOISE AND SUPER RESOLUTION IMAGE

https://github.com/brown1722/Denoise-and-Super-Resolution Perform denoising and super resolution with inputs of noisy images with low resolution.

Number of members: 1

Language: Python

Technology: Tensorflow, Keras

Prepare data: noise image with low resolution and target image Build model from scratch with Pix2Pix Conditional GAN architecture Using Discriminator loss, Generator loss, L1 loss and Peak Signal-to Noise Ratio metric to evaluate the results

TRAFFIC DENSITY RECOGNITION SYSTEM

https://github.com/NK QUOC/Traffic-Density-Recognition-System.git Use public cameras in Da Nang to collect data about vehicle traffic, thereby analyzing and providing information about traffic conditions in real time.

Number of members: 2

Language: Python.

Framework: Streamlit, YOLO.

Other tools: Roboflow, github.

My work:

Collect data from public cameras in Da Nang and label them on Roboflow.

Data Augmentation.

Train model YOLOv8 and YOLOv9 to identify vehicles and human. EDUCATION

Data Science and Artificial

Intelligence

Da Nang University of Science and

Technology

2020 - 2025

Fresher graduate (3-2025)

SKILLS

Knowledge

Image Processing Object Detection

GAN Diffusion Models

Transformer LLM Make N8N

Technology

Python Pytorch Tensorflow

OpenCV FastAPI

LANGUAGES

Toeic 655

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