Human Resources Project Management
Resume:
Bader Fayez Bader
Areas of Professional Experience
B *****@*****.***
Riyadh City, Saudi Arabia
PROFESSIONAL SUMMARY
Senior ICT engineering and experienced leader with over 20 years in network opera ons, telecom
infrastructure, and technology deployment. I began my career as an IT Project Engineer in 2003 and advanced through technical and managerial roles to reach a
leadership posi on. My skills include prac cal
exper se in VSAT, WiMAX, microwave transmission,
and 5G technologies, along with the ability to inspire teams and drive opera onal excellence.
Throughout my career, I par cipated in managing
large-scale opera ons and implementa on projects in KSA, integra ng func ons from ini a on to delivery while adhering to budgets, melines, and quality
standards. Developed strong communica on skills and built rela onships with stakeholders and C-level
execu ves. My leadership combines decision-making
with innova ve problem-solving to address challenges effec vely. I priori ze knowledge transfer and team development through mentoring and learning.
My professional goal is to u lize my exper se and
competencies to enhance project management results and achieve business outcomes by standardizing
frameworks, integra ng methodologies, and
implemen ng governance for accountability.
Addi onally, op mize opera onal processes by
mapping workflows and effec vely managing valuable
resources. I am commi ed to delivering excep onal
results that posi on me as a crea ve asset to
organiza ons.
• ICT Project and Por olio Management
• Strategic IT Planning and Implementa on Design
• Opera onal Excellence and Process Transforma on
• Risk Management and Business Con nuity
• Stakeholder Engagement and Communica ons
• Vendor Management and Partnership Rela ons
• Human Capital Leadership and Development
Leadership Skills:
• Strategic Vision: Highly skilled at transforming goals into actionable plans and achieving ambitious business objectives.
• Executive Decision-Making: Expertise in making business decisions under pressure, analyzing scenarios to drive success.
• Team Empowerment: Champions performance culture through talent development, innovation, and exceptional results.
ICT Infrastructure Management:
• Architecture Governance: Expertise in designing technology architectures that align infrastructure with business strategies.
• Optimization: Maximizes network performance through capacity planning and advanced technologies for better service.
• Systems Integration: Expert in diverse tech platforms and legacy systems to unify infrastructures supporting business transformation. IT Project Management:
• Stakeholder Management: Strong skills in managing stakeholder relationships across organizational hierarchies.
• Risk Mitigation: Identifies project risks with advanced assessments and strategies to protect goals and investments.
• Delivery Excellence: Delivers projects on time and within budget, exceeding quality standards while managing teams and vendors. Operational Efficiency & Excellence:
• Performance: The capabilities set KPIs that drive continuous improvement and implement sustainable performance strategies.
• Quality Assurance: Extensive experience delivering service that surpasses industry standards and enhances customer satisfaction.
• Cost Optimization: Skilled in reducing operational costs and developing solutions that enhance efficiency while preserving stakeholder value. CAPABILITIES & CORE COMPETENCIES
Salam
NOC Operations & Project Services Manager 2021 – Present
• Directing the NOC team, comprising engineers, analysts, and both back-office and front-office support staff, ensuring continuous 24/7 network monitoring and infrastructure management across Saudi Arabia.
• Overseeing enterprise client relationships by providing outstanding service through communication about incidents, reviewing service level agreements, and quickly escalating critical events.
• Working closely with field operations teams to enhance communication between the NOC and field personnel, facilitating effective incident resolution and the execution of maintenance activities.
• Organizing knowledge transfer sessions between shifts and teams, documenting best practices, lessons learned, and technical solutions to enhance the organization’s operational knowledge base.
• Manage the recruitment process, which includes conducting technical interviews, negotiating contracts, developing performance, and assembling skilled teams that can handle technologies and meet changing service needs. Acting Operations Manager – (Eastern Region) 2014 – 2021
• Acting as the main technical contact for Salam Company regarding vendor negotiations, project expansions, PMR reporting, and integrating third-party solutions into the current network operations framework.
• Directed regional operations encompassing infrastructure upgrades, site expansions, and technology migrations to align with project objectives and evolving requirements.
• Spearheaded expansion initiatives, designing communication strategies that enhanced operational efficiency, reduced response times, and ensured infrastructure compatibility with regulatory compliance standards.
• Provided executive-level engineering consultancy to enterprise and government clients, implementing innovative solutions that significantly improved network reliability and system performance metrics.
• Cultivated strategic partnerships with C-level executives, driving operational excellence and developing sustainable service optimization roadmaps aligned with business objectives.
• Managed subcontractor overseeing workforce deployment, performance evaluations, quality assessments, and expense approvals while ensuring adherence to SLAs.
EXPERIENCE
PROJECTS AND ACHIEVEMENTS
ACADEMIC EDUCATION
Base Sta on Network Expansion Project– Eastern Region Ac ng Opera ons Manager 2015 - 2022
Led Salam's expansion by deploying 50+ base sta ons in the Eastern Region, managing site acquisi on, tower
construc on, equipment setup, and network integra on. Supervised 200+ engineers and technicians, coordina ng with over 15 vendors like Huawei, Nokia, Cambridge CBNL, Infinite, and NEC to ensure con nuous network opera ons. Ministry of Health (MOH) Technology Infrastructure Project Project Manager – Eastern Region 2018 – 2021
Led security, CCTV, connec vity, and IT implementa on for mul ple MOH facili es, managing teams and vendors. Coordinated with MOH stakeholders to meet project needs and delivered the project on me despite COVID-19
challenges.
Fiber Op c Network Expansion
Project Manager – Eastern Region 2016 – 2019
Directed end-to-end fiber network implementa on from design to handover, enhancing high-speed connec vity in the Eastern Region. Designed and validated OLT architecture for op mal performance and cost savings.
Network Opera ons Center Transforma on
NOC Department Manager 2021 – 2023
Transformed NOC from reac ve monitoring to proac ve management, implemen ng Level 1 troubleshoo ng that reduced escala ons. Established KPI framework driving improvement in mean me to repair and enhanced
opera onal efficiency.
5G Network Deployment – Huawei Partnership
Senior Opera ons Engineer 2020 – 2021
Coordinated the implementa on of 5G infrastructure with Huawei and IT vendors, guaranteeing smooth integra on with current networks. Oversaw the deployment of over 150 base sta ons, mee ng coverage goals on schedule.
Salam Network Expansion – Eastern Region
Ac ng Opera ons Manager 2019 – 2020
Achieved extensive network expansion within budget and on schedule, while maintaining customer sa sfac on,
increasing coverage to underserved communi es, promo ng digital inclusion, and upholding quality standards. Philadelphia University, Amman, Jordan 2003
Bachelor of So ware Engineering
Graduated with First Class Honors for top academic achievement in the engineering faculty.
Project Management Professional (PMP)®
Project Management Ins tute [19th September 2024]
PMI Risk Management Professional (PMI-RMP) ®
Project Management Ins tute [1st January 2025]
Cisco Cer fied Network Associate (CCNA)
Cisco Systems [2003]
PROFESSIONAL CERTIFICATIONS
Arabic: Na ve Language
English: Full Professional Fluency
LANGUAGES
Project Management and Maintenance Supervisor – Eastern Region 2011 – 2014
• Supervised installation and maintenance teams across the Eastern Region, delegating daily tasks while monitoring performance to ensure service level agreement compliance.
• Developed standard operating procedures for all maintenance activities, ensuring uniform service quality and regulatory compliance across multiple subcontractor teams regionally.
• Directed technical subcontractor teams in infrastructure deployment, evaluating maintenance metrics to offer executive management strategic insights for optimizing resource allocation.
• Mentored customer service personnel in technical troubleshooting methodologies, reducing field engineer escalations while significantly improving first-call resolution rates and customer satisfaction.
• Communicated with various departments, including network planning, field operations, and customer service teams, to ensure efficient infrastructure project deployment throughout the Eastern Region.
NOC Engineer 2009 – 2011
• Oversaw the performance and capacity of network services across various projects, including WiMax, Wireless-PTP, Wireless-PTMP, connectivity, access, and core infrastructure, ensuring peak efficiency and adherence to SLAs by utilizing multiple platforms such as RMS, CTC, CIC, I-monitoring, and U-2000.
• Assigned field engineers to visit sites and conduct maintenance activities by testing all impacted customer links. Additionally, supported complex issues that went beyond first-level troubleshooting, collaborating closely with senior engineers to implement lasting solutions for recurring problems.
• Created and updated technical documentation, including diagrams, troubleshooting procedures, incident reports, and operational manuals, to ensure knowledge continuity and compliance.
• Oversaw real-time status of customer equipment and network components while maintaining detailed documentation of all system performance metrics and alerts. Installation & Maintenance Engineer 2006 – 2009
• Managed the complete installation and upkeep of WiMax infrastructure for business enterprises and individual clients.
• Led technical field team by delegating work and monitoring performance to ensure service quality.
• Submitted weekly and monthly status reports documenting all trouble tickets and resolution timelines to senior management.
• Resolved network issues affecting WiMax signal quality, ensuring optimal service for all customers.
Orbit Co
Maintenance Support Engineer January 2004 – December 2006
• Configured one-way and two-way VSAT satellite systems, delivering reliable internet connectivity to residential customers.
• Conducted site surveys to determine optimal satellite dish placement and assess signal strength for performance quality.
• Diagnosed technical issues with VSAT equipment through troubleshooting and implemented solutions for service restoration.
• Worked alongside field technicians to confirm the correct installation of communication devices and networking components.
AlJammaz Technologies
IT Project Engineer May 2003 – January 2004
• Collaborated with project teams to implement enterprise networking solutions for government and private clients.
• Oversaw a team of technicians for structured cabling installations, configured equipment, and handled troubleshooting tasks.
• Coordinated with IT teams to deliver integrated IT solutions that consistently meet project timelines and uphold quality standards.
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