It Support Technician

Started my career in IT at Driscoll’s in August **18, where I worked until September 2022 as an IT Support Technician. During this time, I managed user accounts, performed system installations and upgrades, resolved Level 1 and Level 2 support tickets, and maintained networks and devices across multiple departments. My role also involved working closely with cross-functional teams to implement solutions, ensuring minimal downtime and optimal system performance.

In October 2022, I joined Pest Control company initially as a Field Technician, but due to my technical skills and performance, I was quickly promoted to the IT Support team. I now support internal users across multiple regions, managing enterprise-level systems, troubleshooting technical issues remotely and on-site, deploying new technologies, and ensuring cybersecurity compliance.

Key Skills & Competencies

•Operating Systems: Expert in Windows 10/11, Windows Server, macOS, Linux/Ubuntu, Android, iOS.

•Software & Tools: Microsoft 365, Google Workspace (G Suite), Active Directory, Azure, Exchange, Intune, OneDrive, Teams, SharePoint, Zoom, Slack.

•Technical Skills: Hardware/software installation and troubleshooting, networking (LAN/VAN remote desktop tools (TeamViewer, AnyDesk, LogMeIn).

•Data Entry & Admin: Fast and accurate typing skills, strong knowledge of Excel, database systems, data validation, reporting, CRM management.

•Security & Compliance: Antivirus and endpoint protection, user access control, basic scripting knowledge, password policies, device management.

•Customer Service: Strong interpersonal skills, bilingual (English and Spanish), excellent at simplifying complex technical information for end users.

•Other Tools: Google Admin Console, SCCM, DNS/DHCP configuration, system imaging/cloning, basic SQL, VPN configuration.

Why Hire Me?

•Proven experience in technical support roles across diverse industries.

•Hands-on knowledge of the most widely used tools, platforms, and systems in modern business environments.

•Strong problem-solving mindset with the ability to work under pressure and adapt to constantly changing priorities.

•Passionate about technology and continuously improving my skills to stay ahead in the IT field.

•Ready to provide immediate value to any IT team through dedication, technical ability, and a user-first mindset

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