Project Coordinator Customer Experience

JA’CORI CLISBY

PROJECT COORDINATOR

Atlanta, GA *0324 • ************@*****.*** • +1-470-***-****

PROFESSIONAL SUMMARY

Detail-oriented and mission-driven Program and Communications Coordinator with 5+ years of experience supporting projects in media, customer experience, and operations. Adept at managing internal logistics, coordinating cross-functional teams, and enhancing engagement through clear and empathetic communication. Passionate about creating inclusive, organized systems that allow people and projects to thrive. Skilled in Office 365, Google Workspace, CRM tools, and creative platforms (Canva, Adobe). Brings a communications background and community-centered approach to every initiative CORE SKILLS & TOOLS

• Project & Program Coordination

• Event & Meeting Planning

• Written & Visual Communications

• Customer/Client Experience

• Scheduling & Budget Tracking

• CRM Systems

• Tools: MS Office, Google Workspace, Canva, Adobe Creative Cloud

• Email Marketing: Mailchimp

• File & Data Management

• Equity-Centered Communication

PROFESSIONAL EXPERIENCE

RCF GROUP CONSULTING Atlanta, GA

Media Project Coordinator 2023-Present

● Managed internal and client-facing media projects from planning through delivery, ensuring timelines, budgets, and objectives were met.

● Scheduled and coordinated team meetings, events, and production milestones across departments.

● Collaborated with cross-functional teams to support franchise development and marketing efforts.

● Maintained organized documentation and tracked progress using Excel and SharePoint.

● Supported budget tracking, procurement, and vendor communication to ensure smooth project roll-outs.

● Created reports and dashboards highlighting project KPIs, risks, and solutions. HYUNDAI CAPITAL AMERICA Atlanta, GA

Lease End Advisor 2021-2023

● Acted as a key point of contact for clients, guiding them through end-of-lease processes with empathy and clarity.

● Partnered with marketing and sales teams to refine messaging and enhance customer retention.

● Managed CRM records, customer touchpoints, and feedback logs; created tracking reports in Excel.

● Identified patterns in service needs and collaborated with leadership on process improvements. CARMAX AUTO FINANCE Atlanta, GA

Customer Account Analyst 2019 – 2021

● Handled sensitive financial data and coordinated service solutions for customer accounts.

● Utilized Microsoft Excel to build and automate reports tracking client interactions and payment trends.

● Worked closely with internal teams to align customer service goals with department KPIs. AT&T Atlanta, GA

Virtual Sales Expert 2017 – 2019

● Delivered virtual support to new and returning customers, regularly exceeding retention and satisfaction targets.

● Used CRM and reporting tools to manage data, generate reports, and deliver insights to leadership.

● Contributed to team sales strategies and customer satisfaction initiatives. EDUCATION

CLARK ATLANTA UNIVERSITY Atlanta, GA

Bachelors degree of Arts, Major in Communication/Mass Media Arts 2019-2023

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