Systems Engineer Quality Assurance

Don Moore

************@*****.*** 214-***-****

24+ years as a Systems Engineer with Telecommunications and data networking experience. Seasoned IT professional looking for a position as an IC or dedicated team member.

Wireshark proficient.

English – Fluent speaker/writing

LinkedIn profile: https://linkedin.com/in/don-moore-8208803/

Work Experience

Mason and Dixie Restaurant

Bartender/Server Grapevine, TX Dec. 2023 – Dec. 2024

•Prepared restaurant tables with special attention to sanitation and order

•Attended to customers upon entrance

•Presented restaurant menus and helped customers select food/beverages

•Received and served orders

•Answered questions/provided recommendations for complementary products

•Collaborated with other restaurant servers and kitchen staff

•Dealt with complaints or problem issues with a positive attitude

•Issued bills and accepted payments

Systems Engineer Advisor / Field Service Engineering Support / Development Quality Assurance NEC Enterprise Communication Technologies, Inc. Irving, TX Apr. 2022 – Oct. 2023

•Provided technical support to users, resolving issues and enhancing overall system performance

•Configured systems to optimize functionality and improve user experience across multiple platforms

•Managed engineering teams effectively, fostering collaboration and ensuring project milestones were met

•Coordinated projects from inception to completion, ensuring timely delivery and alignment with objectives

•Oversaw field service management activities, enhancing customer satisfaction through efficient service delivery

•Executed quality assurance testing processes to identify defects and ensure product reliability before launch

•Installed and Supported VMware Cloud based SV9500 Voice servers, virtual gateways, conference equipment and announcements

•Configured and installed various network devices and services (using a topology diagrams to configure routers, switches, IP address schemes, VLANs, define routing protocols while implimenting VPN, QoS, DHCP)

•Duplicated customer environments to duplicate and resolve configuration issues

•Proven hands-on experience in networking, routing, and switching.

•Installed and Supported VMware Cloud based UM8700 and UM4730 voicemail servers (OpenText)

•NEC National Technical Assistance Center (NTAC) field support

•Serviced support calls to provide installation and post installation support

•Remote support for real-time installation and upgrades of Unified communication platforms

•Network testing of DHCP, TFTP, FTP and FTPS protocols to support NEC terminals

•Responsible for evaluating and releasing NEC’s softphone and mobile devices product lines for Apple iOS and Android devices - SP350, ST500, BizRTC MLC and BYOD mobile applications (8 years mobile phone device testing)

•Performed P.O.C. testing for NEC Sales personnel

•Support trade show setup and demo roll-outs

Systems Engineer Supervisor / Field Service Engineering Support / Development Quality Assurance NEC America, Inc. Irving, TX Dec. 2006 – Mar. 2022

•Led cross-functional teams to achieve project objectives and enhance team collaboration and performance

•Managed field service operations to ensure timely and effective installations and maintenance support

•Oversaw system design processes to ensure alignment with project requirements and industry standards

•Executed quality assurance testing to identify defects and improve product reliability and user satisfaction

•Coordinated technical support efforts to address customer inquiries and resolve issues promptly

•Implemented process improvement initiatives that streamlined operations and enhanced overall efficiency

•Executed onsite upgrades and forklift installations for 20+ customer sites (VA Dallas, TX/VA Baltimore, MD/ VA Lake Nona, FL/VA Orlando, FL, VA Richmond, VA and University of Iowa, TIFT Regional Medical Center and Wright State University)

•Received certification for the NEC SV8500 and SV9500 Enterprise platforms

•NEC beta site installation and support through G.A. release

•NEC National Technical Assistance Center (NTAC) field support

•Review and translate NEC Japan’s Design Specifications for North American release

•Created test plan test cases for Alpha evaluation, Beta evaluation and General Availability (G.A) field releases

•Maintained NEC America’s production onsite communication systems (Voice servers, Voicemail, Media Gateway interfaces on VMware, Hypervisor and Windows platforms)

•Responsible for traveling to provide technical transfers and onsite training for new product line releases

•Responsible for training and supporting two off-shore NEC India teams in Noida, India (12 engineering members)

•NEC end point terminal support for DT300/400/500 digital terminals, ITR/ITN IP terminals, DT700/800/900 IP terminals

•NEC end point terminal support for 3rd party Polycom 300/400/500/4000/5000/6000 Sound point and Conference MAX terminals

•NEC end point terminal support for 3rd party SNOM IP terminals

•Supply weekly update reports to NEC Japan, NEC EMEA, NEC Australia and NECAM senior management teams

•Supervised 11 engineers (Enterprise platform, VoIP applications, terminals and NEC North American software releases)

•Evaluated site specific equipment tests for NEC product managers to support NECAM Sales teams

•Responsible to train new hires and cross train NEC engineers certified on other platforms

Systems Engineer III / Development Quality Assurance NEC Unified Solutions, Inc. Irving, TX Jul. 2004 – Nov. 2006

•Supported FCCS, CCIS, ISDN, ACD, Peer to Peer IP trunking, Wireless, Hospitality, Q-SIG trunking to Cisco Call Managers

•Processed Global Mind trouble tickets and reports

•Prepared test plans and test procedures

•Configured, maintained, and upgraded voice/data systems to resolve voice and data issues

•Installed SIP, telephony and related gateway component for evaluation testing

•Worked in a lead technical role to provide support and assistance to co-workers in relation to assignments

•Supplied weekly update reports to NEC Japan, NEC EMEA, NEC Australia and NECAM senior management teams

•Performed Network testing of DHCP, TFTP, FTP and FTPS protocols to support NEC IP terminals

•Performed NEC IP DECT test bed for evaluation and support

Systems Engineer II / Development Quality Assurance NEC Unified Solutions, Inc. Irving, TX Apr. 2001 – Jul. 2004

•Received certification for the NEC SV7000 Enterprise platform

•Supported FCCS, CCIS, ISDN, ACD, Peer to Peer IP trunking, Wireless, Hospitality, Q-SIG Trunking & T1

•Performed Network testing of DHCP, TFTP and FTP protocols to support NEC IP terminals

Systems Engineer I / Development Quality Assurance NEC Unified Solutions, Inc. Irving, TX Sept. 2000 – Mar. 2001

•Responsible for NEC Alpha and Beta testing for NEC DQA terminal testing

•Created test plans for new feature sets and regression testing

•Received certification and technician ID for the NEAX IPX PBX system

Systems Engineering Internship NEC America, Inc. Irving, TX Sept. 1999 – Dec. 1999

•Received certification and technician ID for the NEAX 2400 IMX Enterprise platform

•Stacked, cabled, and customized the NEAX 2400 PBX systems to customer specifications

•Performed systems testing in compliance with NEC test procedures

•Simulated customer problems using test and laboratory equipment as required for trouble shoots

•Participated in the testing and programming of the NEAX 2400 IMX PBX system

•Participated on special projects and other duties as assigned

Education

Northwest Kansas Technical College, Communications Technology Diploma January 1999 - August 2000

Colby Community College, Associate in Applied Science: Communications Technology January 1999 - August 2000

Dallas County Community College, North Lake College: Continuing Education September 2001 - January 2008

Certifications

Cisco ID: CSCO108998808

CCNA – Cisco Certified Network Associate

CCVP – Cisco Certified Voice over IP Professional

The SIP School: Certificate Verification ID: 1325884772246-06337

SSCA – SIP School Certified Associate

Operating Systems Experience

Windows Server 2022, 2019, 2016, 2012 R2, 2012, 2008 R2, 2008 and 2003

Windows 11, 10, 8, XP, Vista and 7

VMware ESXi versions 8.0.x, 7.0.x, 6.7 and 6.5 (VMware tools and vCenter)

Linux CentOS 9, 8, 7, 6 and 5

Red Hat Enterprise Linux

Honors / Special Interests

NEC North American Mile High Award (April, 2023)

Kansas Board of Regents Scholar

Northwest Kansas Technical College Class President

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