Customer Service Representative

Brenda Andujar

Jacksonville, FL *****

**********@*****.***

+1-904-***-****

Professional Summary

Dedicated customer service representative with 15+ years of experience in enhancing customer experiences across various sectors, including healthcare and hospitality. Proven track record in managing high call volumes, handling insurance intakes, and ensuring quality assurance. Skilled in utilizing CRM software and training team members to deliver exceptional service. Committed to fostering positive customer relationships and driving operational excellence in remote settings. Authorized to work in the US for any employer

Work Experience

Customer Experience Representative

American Health Marketplace-Fort Lauderdale, FL

October 2024 to Present

I am CER, meaning, I give our customers at AMH an exceptional experience, reassuring them they have chosen the best OEP in Florida

• Utilized CRM software to accurately document interactions with customers and track issue resolution progress

• Identified opportunities for process improvement within the customer service department and implemented effective solutions that resulted in XX% reduction in average handling time per call/email/ chat

Work from Home Customer Service Representative

Telecominc Call Center Solutions-Jacksonville, FL

December 2021 to February 2023

Working for a COVID 19 hotline for MTA in New York City, which employees over 5000 employees. Each employee must call in their test results to be put in their file. I am responsible for their Covid Intake Sheets. CSR for Health insurance company

HIA Health Insurance alliance-Jacksonville, FL

August 2019 to August 2021

Handled insurance intakes for a lot of Health insurance Companies, including, Medicaid and Medicare.Was a health care qualifier. Handled anywhere from 50 to 80 calls a day Britts Cafe

Restaurant-Clearwater, FL

July 2002 to December 2006

Waitress and bartender., Nighttime Manager. Was responsible of closing aspects and making sure they were done. This was a popular beach spot that pulled in $1000 on a average day. Had to be on your toes and everyone else to insure a well run team.

Education

12th in Business

Millville Sr High School - Millville, NJ

September 1980 to June 1984

Skills

• 4G/LTE

• Salesforce

• Cold Calling

• Slack

• Cash register

• Order fulfillment

• Training & development

• Hospitality

• Microsoft Excel

• iOS

• Public speaking

• Quality assurance

• Organizational skills

• Microsoft Word

• Microsoft Access

• Computer literacy

• Time management

• Bartending

• Google Suite

• Data collection

• Phone etiquette

• CRM software

• Customer service

• POS

• Telemarketing

• Sales

• Management

• Social media management

• Cash handling

• Front desk

• Windows

• Microsoft Outlook

• Upselling

• Medicare

• Microsoft Powerpoint

• Continuous improvement

• Financial services

• Sales support

• Customer support

• Research

• Home care

• Talent acquisition

• Leadership

• Sales management

• Appointment scheduling

• Administrative experience

• Customer relationship management

• Customer support

• Medical terminology

• LAN

• Quality Assurance

• Typing

• Communication skills

• Help desk

• Zendesk

• Ethernet

• Human resources

• Call center

• VPN

• Scripting

• E-commerce

• Conflict management

• Windows

• Shift management

• Intake

• Outbound sales

• Customer Service

• SaaS

• Cold calling

• Computer skills

• Supervising experience

• Bartending

• Restaurant experience

• Business requirements

• Upselling

• Complaint handling

• Team management

• Talent management

• Campus recruitment

• Outside Sales

• Recruiting

• English

• Search engines

• Sales

• Hotel experience

• Volunteer management

• POS

• Salesforce

• Live chat

• Retail sales

• Telemarketing

• Grammar Experience

• Microsoft Office

• Writing skills

• Analysis skills

• Data entry

• Filing

• KPI Metrics

• 5G

• Zoom

• Acting

• Patient care

• Teaching

• Anatomy knowledge

• Urgent care center

• Urgent care

• Medical imaging

• Case management

• Inside sales

• Inbound sales

• Social media marketing

• Contracts

• Social media strategy

• Call center management

• Patient interaction

• Math

Certifications and Licenses

Bartender License

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