Support Specialist Technical
Resume:
Classified as Internal
JOSE ANTONIO RIMANDO ROTONI
Permanent Address: 28th Peppermint St. Dreamhomes Subdivision Barangay Dela Paz, Pasig City
Mobile: +639-*********
Email: (********@*****.***)
Objectives: I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself. Personal Information
Date of Birth : February 25, 1994
Age : 31 years old
Civil Status : Married
Citizenship : Filipino
Religion : Roman Catholic
Height : 5’7”
Weight : 100 kg
Education
2011 – 2015 : AMA Computer College – East Rizal Campus Bachelor of Science in Information Technology
2006 – 2011 : Marist School, Marikina City Secondary School
1999 – 2006 : Marist School, Marikina City Primary School
Work Experience
Intelassist Inc. – (Electrolux) – Technical Support Specialist/ Chat – July 2023 – Present
Engage with customers through online chat and messaging platforms, responding to inquiries, and providing information.
Maintain a high level of professionalism and customer service etiquette in all interactions.
Team player with strong interpersonal skills.
Determining the quickest, most effective ways to answer a client’s or customer’s questions. LRC Manpower Services International, Inc. – Recruitment Associate – July 2022 – July 2023
Collaborate with hiring managers to understand staffing needs and requirements.
Source, screen, and interview potential candidates.
Conduct reference checks and coordinate interview schedules.
Stay updated on recruitment platforms and networks to attract qualified candidates. Alorica Philippines – (AT&T TV) – Technical Support Specialist – October 2020 – July 2022 Classified as Internal
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Performed troubleshooting techniques over the phone to identify and resolve issues.
Ability to multi-task and prioritize effectively.
Poised and patient when dealing with clients.
Brew Master International Inc. – Conventional Route Salesman – August 2019 – July 2020
Accurately prepare route paperwork and follow check-in procedures.
Handle and process customer payments and keep route paperwork current
Follow written and verbal instructions and perform other tasks as directed by supervision.
Ensures FIFO rotation on all products within given accounts.
Maintains regular and punctual attendance.
Convergys Malaysia/Philippines (Orcon/AT&T Directv) – Technical Support Specialist – August 2016 - April 2019
Strong awareness with Windows foundation operating systems
Ability to multi-task and prioritize effectively.
Poised and patient when dealing with clients.
Accenture Philippines – Remote Desktop Support Specialist (Level 3) – July 2015 – July 2016
Instantly support to and from nearly any platform
Provide fast, effective support Gain remote desktop control of multiple systems simultaneously Automatically pull system info for quick diagnosis
Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers or notebooks that has authorized access to the network
Panasonic Manufacturing Philippines Corporation under PDMR (Personnel Depot Manpower Resources) – October 2014 – July 2015
Effectively manage large amounts of incoming calls
Build sustainable relationship of trust through open and interactive communication
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Dealing with different types of people
Monitor multiple secured confidential information of the customers
Refined and improved existing documentation system On-The-job Training
Deltatronix Enterprises (486 hours)
Encoding products information to the system
Basic troubleshooting of network
Updating company’s Facebook
Affiliations
Maintain updated knowledge of company products and services to better provide customer support and service solutions.
Performed troubleshooting techniques over the phone to identify and resolve issues. Classified as Internal
AMA COMSCITECH 2012-2013
Public Relation Officer
Dreamhomes Youth Association
Batch 6 Representative (January 2012 to May 2013)
Computer Club (High School 2006 – 2007)
Character Reference
Romulo Raras Jr. – VP (Aircraft Maintenance) Philippine Airlines 091********
Malou Capua – President (LRC Manpower Services)
Matthew Kirk Patrick Reyes – Autocad Operator
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
JOSE ANTONIO RIMANDO ROTONI
Classified as Internal
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