Customer Service Call Center
Resume:
2025
NOKUTHULA PRUDENCE KUMALO
no.4-6th Avenue, Alexandra, 2090
071-***-**** ********@*****.***
Objective
Dedicated and result-driven individual seeking a role where I can apply my strong work ethic and customer service skills and drive success and growth
Experience
Narmis Aluminium & Glass
Office Assistant
Answered calls from clients that wanted to order aluminum or glass. Arrange for the delivery vehicle to be cleaned twice as week. Print-out flyers for the drivers to give current and potential clients during deliveries. Send out emails to clients when there's a delay in deliveries. On occasion I would assist the supervisor on their duties on stocktaking. Education
Alexandra Secondary School
12
The Computer Tutor
Basic Computer Literacy
The Computer Tutor
Advanced Computer Literacy
The Computer Tutor
Business Fundamentals
The Computer Tutor
Customer Service and Call Center
Skills
Excellent communication and interpersonal skills
Strong problem solving and conflict resolution skills Proficient in Microsoft Office (Word, Excel, PowerPoint, Access, Outlook, Internet and Email) Proficient in CRM Software and call center technology Excellent in customer service
Ability to work in a fast-placed environment and performance targetmeet Time Management skills
Teamwork and Collaboration
Languages
English, IsiZulu, IsiXhosa, XiTsonga, Venda, seTswana, Sepedi, Ndebele, siSwati Reference
Akhani Mbatha - Narmis Aluminum & Glass
Administrative Manager
Additional Information
I am committed to delivering exceptional results and exceeding expectations.With a very strong work ethic and passion for customer service and call center. I consistently strive to improve processes, resolve issues efficiently and provide outstanding support to customers and colleagues. In addition, l completed a course certified in Computer Technology, Business fundamentals, Customer service, Call Centre and Microsoft Office Suite.
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