Customer Service High School

Jada Wright

**** **** *******, **********, **

202-***-**** *.**********@*****.***

Professional Summary

Dedicated and dependable professional with experience in emergency response, public safety, healthcare assistance, and team leadership. Trained in handling both medical and non-medical emergencies through Mobile Response Team service. Strong background in customer service, security operations, and healthcare support. Proven ability to manage fast-paced environments, resolve conflicts, and maintain safety and compliance standards.

Education

Prospect College, Washington, DC

Medical Assistant Program — Expected Completion: [Add Expected Date]

July 2019 – Present

- 900-hour nationally accredited program (Council on Occupational Education - COE)

- Coursework: Medical Office Procedures, Medical Terminology, Electronic Medical Records, Billing & Insurance

Eastern Senior High School, Washington, DC

High School Diploma — January 2019

Skills

- CPR Certified & Stop the Bleed trained

- HIPAA & OSHA compliance

- Medical & non-medical emergency response

- Conflict resolution & de-escalation

- Incident reporting & Heliaus tour completion

- Security patrols & surveillance monitoring

- Team supervision & shift leadership

- Venipuncture & phlebotomy

- EKG placement & monitoring

- Administering injections & medications

- Electronic health records (EHR/EMR)

- ICD-10/CPT coding

- Medical history documentation

- Medical terminology

- Instrument sterilization

- Triage & vital signs

Experience

Mobile Response Team (MRT)

Response Team Member — June 22, 2022 – Present

- Respond to both medical and non-medical emergencies with professionalism and speed

- Assist in patient observation, basic first aid, and emergency support during incidents

- Collaborate with law enforcement, EMS, and healthcare professionals

- Accurately document incident details and follow-up actions

Security Specialist / Supervisor — [Add Employer Name, Washington, DC]

Security Officer & Shift Supervisor — June 22, 2022 – Present

- Patrol assigned areas and monitor surveillance for suspicious activity

- Complete Heliaus tours, incident reports, and maintain daily logs

- Respond swiftly to alarms, disturbances, and emergency situations

- Supervise security team members during shifts and train new hires in protocol and safety

McDonald’s, Washington, DC

Crew Member — October 2019 – Present

- Deliver excellent customer service in a fast-paced environment

- Mentor junior employees on best practices and workplace safety

- Operate registers, handle cash accurately, and ensure cleanliness and order

Barry Farms Recreation Center, Washington, DC

Youth Leader — June 2018 – June 2019

- Partnered with local pastors to support youth programs and outreach

- Built community connections and encouraged academic planning

- Managed the center’s online platforms and community engagement

Certifications

- CPR Certified

- Stop the Bleed Certification

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