Customer Service Line Cook
Resume:
William Keyes
Washington, DC *****
******************@***********.***
Professional Summary
Food Service worker with background in restaurant, retail and customer service industry. Possessing exceptional customer service skills that will assist in ensuring that customers are satisfied on all levels of engagement, helping to promote customer retention and loyalty. Successful when working in collaborative environments to drive business and sales goals with the ability to work with leadership to optimize workflow during daily operations
Work Experience
Driver
We Drive U-Springfield, VA
November 2024 to Present
I Picked up riders elderly and adults and transport them to wherever they need to go. Places such as Dialysis, Grocery stores, Hospitals, Home, ect.. Professional Driver
Uber Technologies, Inc/LYFT-Washington, DC
July 2016 to September 2024
• Provide clients with reliable and safe transportation to a variety of locations around the Washington, D.C. metropolitan area.
• Accomplished over more than 10,400 safe and successful trips since start date.
• Assure that vehicle maintenance is in excellent condition and cleaned regularly.
• Properly follow navigational directions from GPS and from the preferences of customers.
• Transport V.I.P.'s to various destinations upon request with knowledge of the city and efficient routes.
• Maintain neat and clean appearance and proved excellent customer service.
• Assist with loading and unloading luggage
• Provide superior customer service with a sense of urgency, safety and kindness
• Congenial mature and professional demeanor while providing superior customer service with a sense of urgency, safety and kindness
Line Cook
Plan B Burger Bar-Washington, DC
September 2019 to March 2020
Dishwasher/Line Cook
Rosa Mexicana-Oxon Hill, MD
April 2018 to August 2018
Line Cook (Clyde's of Gallery Place)
Clyde's Restaurant Group-Washington, DC
September 2013 to November 2016
• Promotion to Line Cook once expectations exceeded at sister restaurant
• Order and take delivery of food and supplies
• Set up stations by collecting all necessary supplies in preparation of orders
• Prepare food for service by weighing and measuring food, chopping vegetables, butchering meat and preparing sauces
• Ensure all food is at the correct temperature for safety and service
• Serve food according to establishment standards
• Cover, date and correctly store all food items as per safe food-handling procedures
• Answer, report and follow executive or sous chef instructions
• Perform record keeping and reports generation duties
• Report any unforeseen circumstances, maintenance needs or faulty equipment to the manager
• Maintain outstanding working relationships with staff, guests and supervisors Dishwasher (The Hamilton)
Washington, DC
July 2013 to September 2013
• Assisted workers engaged in preparing foods for the restaurant.
• Washed, peeled, cut and seeded vegetables and fruits.
• Carried pans, kettles and trays of food to and from work stations, stove and refrigerators
• Cleaned work areas, equipment and utensils while operating industrial dish washing machine Evening Porter
Carmine's-Washington, DC
July 2010 to July 2013
• Ensure customers standards are met and exceeded
• Use problem solving techniques to guarantee customer satisfaction
• Catered to customers with a high degree of quality customer service
• Maintain cleanliness and sanitization of restaurant, kitchen, utensils, dishes, and glassware
• Carried pans, kettles and trays of food to and from work stations, stove and refrigerators
• Operated industrial dish washing machine
Review and Client Account Specialist
MedAssurant-Annapolis, MD
April 2008 to May 2010
• Intake of, processing and scanning received hard-copy confidential medical documents (medical records, confirmations, and invoices) and convert as digital files
• Distribution of confidential records to appropriate departments
• Maintained compliance with company policy and procedures while meeting set daily productivity standards
• Document notes and updates into electronic database
• Effectively and efficiently communicate with medical staff regarding the purpose of reviews and respond to general questions
Education
High School Diploma
Crossland High School - Temple Hills, MD
September 1994 to May 1999
Skills
• Culinary Experience
• Restaurant Experience
• Delivery driver experience
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