Desktop Support Logistics Specialist

RODERICK DOMINGUEZ

************@*****.*** • 917-***-**** • Rockville, MD

EXPERIENCE

Teleperformance Philipppines multiple roles

****-****

Manila, Philippines

Logistics Specialist

****-****

• In charge of searching and booking transportation services to retrieve and deploy Work- at-home devices to Teleperformance employees across all sites

• Sent reports of accomplished/successful retrieval and deployment of WAH Kit, and discussed data with management

• Coordinated with different teams including Desktop Support, Security, Housekeeping, and others, to accomplish daily tasks

• Called agents to confirm their information for retrieval and deployment of WAH Kit

• Responded to email inquiries, requests, and escalations Administration Specialist

2014-2022

• Managed site Cafeteria Operations

• Managed proper implementation and installation of all company and client branding in all sites

• Managed Office Allocations

• Managed site cafeteria vendors, such as meal providers, kiosk operators, drinking water and coffee vendors

• Managed site amenities attendants and gym instructors

• Managed automated payment machines onsite

• Managed site amenities such as the Nap Rooms, Fitness Gym, Employee Lounge, Recreational Areas, and Site Parking

• Conceptualized ideas for employee engagement and improved cafeteria services offered Front Desk Administrator

2005-2014

• Welcomed visitors, answered questions, and guided them to the appropriate person or department

• Handled, screened and directed incoming calls to relevant staff members

• Managed files, processed mail, and scheduled appointments and meetings Customer Service Representative

2004-2005

• Assisted customers mainly with their billing concerns such as processing payments, refunds/credits, explaining charges and other billing info and references

• Handled inbound and outbound messages for new customers interested in the company's services

Innodata

Manila, Philippines

Periodicals Abstractor/Indexer

1998-2004

• Summarized content of periodical articles

• Assigned relevant keywords to facilitate searching and retrieval by researchers and other users

• Maintained database of abstracts

EDUCATION

Pamantasan Ng Lungsod Ng Maynila

Bachelor of Science, Nursing

1994

LANGUAGES SPOKEN

Tagalog (Filipino), English

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