Client Services Office Operations

MERIEM ROUROU

Ottawa, Ontario +1-613-***-**** ️ ************@*****.***

Professional Summary

Organized and trilingual administrative professional with experience in reception, healthcare coordination, and client services.

Known for maintaining calm under pressure, managing multiple tasks, and ensuring smooth office operations.

Fluent in English and French with strong communication skills and a client-centered approach.

Looking to contribute to a dynamic bilingual office in an Administrative role.

Core Competencies

• Bilingual Reception & Communication (English/French)

• Front Desk & Telephone Management

• Client Service & Appointment Scheduling

• Filing, Records Management & Confidential Data Handling

• Office Organization & Workflow Support

• Microsoft Office (Word, Outlook, Excel)

Professional Experience

Guest Relations Associate (Volunteer)

Hospitality Sector – Saudi Arabia 2023 – 2024

- Greeted and assisted guests at reception; handled a high volume of inquiries and service requests.

- Managed check-in/check-out process and ensured guest satisfaction.

- Maintained clear and professional communication in both French and English.

Administrative Medical Coordinator

Medical Center Dr. Talal Qutub – Jeddah, Saudi Arabia 2017 – 2023

- Oversaw reception and coordination of patient appointments.

- Handled confidential records and managed phone and front-desk communication.

- Assisted with patient files, insurance claims, and day-to-day office operations.

Administrative Assistant – Banking Department

Bank – Tunis, Tunisia 2017

- Provided front-desk support and responded to customer inquiries in person and by phone.

- Scheduled appointments and maintained records.

- Ensured smooth communication between clients and financial advisors.

Education

Ontario College Certificate – English for Academic Purposes

Georgian College, Ontario – Expected April 2025

Master of Medicine (M.B.B.Ch)

Faculty of Medicine, Tunis, Tunisia – 2017

Baccalaureate – Experimental Sciences

Imam Moslem School, Tunis, Tunisia – 2004

Certifications

• Basic Life Support (BLS), Saudi Heart Association – 2020

• BLS/AED Provider, European Resuscitation Council – 2015

Languages

English – Fluent French – Fluent Arabic – Fluent

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