Project Management Lead
Resume:
SP
SANGEETHA PUZHAKKAL
Digital Program Manager Agile & IT Leadership Complex Project
Management Specialist
+974******** ****************@*****.*** Qatar
SUMMARY
A seasoned digital program management professional with 18+ years in project management and IT leadership in the Airline MRO domain. Expertise in Agile methodologies and stakeholder engagement. Proven track record of leading teams of 40+, impacting 5,000+ users, and achieving 100% project success rate, showcasing proficiency in managing complex, high-stakes projects efficiently. EXPERIENCE
Manager Project Management
Doha Institute for Graduate Studies
06/2022 - Present Doha, Qatar
Boosted project delivery efficiency by 40% through comprehensive project management from planning to closeout.
Achieved 90% business case approvals by driving IT excellence with PMO best practices and streamlined governance.
Managed vendor partnerships, RFPs, and budget control for 10 major implementations.
Advised executive leadership on strategic practices, increasing project success by 40% by proactively removing roadblocks. IT Project Lead
Qatar Airways
06/2012 - 04/2022 Doha, Qatar
Led a high-performing team of 25+ in end-to-end project execution, impacting 5,000+ QR Technical users.
Spearheaded complex software deliveries using Waterfall, Scrum, and Scrumban methodologies for timely, high-quality outcomes. Engaged strategic stakeholders to ensure alignment and successful delivery of business-critical solutions for 30+ projects. Led FIFA World Cup requirement analysis for 70+ use cases for QR Technical.
IT Project Lead
IBS Software
2005 - 2012 Cochin
Directed 40+ team members in high-stakes MRO product development. Managed solution delivery from requirement analysis to execution. Optimized algorithms for critical processes. Ad hoc Lecture
NIT Calicut Official
2003 - 2005 Kozhikode
Taught 300+ B-Tech and MCA students & Led practical labs for 160+ students in Operating Systems, Database Management Systems, and Embedded Systems.
AWARDS
Inspiring Women in
Machine Learning
Issued by Liverpool
John Moore University
· Nov 2022
Academic Star Award
Issued by IIIT
Bangalore · Sep 2022
KEY ACHIEVEMENTS
Budget Optimization Success
Led deployment optimisation & reduced
the operation overhead by 50%.
Productivity Enhancement
Enhanced team productivity by 35%
through strategic process improvements.
Successful Project Leadership
Led teams that completed 10 projects
with a 100% success rate in the past
year.
Stakeholder Satisfaction Boost
Improved stakeholder satisfaction rate
by 40% within one year.
Vendor Management
Tracked up to 12+ vendor engagements
parallelly for various projects.
EDUCATION
MS in Machine Learning &
Artificial Intelligence
Liverpool John Moores University
01/2022 - 12/2022
Lye, United Kingdom
Thesis : Deep Learning Algorithm
suitability for predicting Aircraft
Engine Failure on NASA Simulated
dataset.
Masters Diploma in Artificial
Intelligence and Machine
Learning
International Institute of Information
Technology Bangalore
01/2021 - 12/2021 Bangalore
Bachelor of Technology
NSS College of Engineering
09/1999 - 12/2003 Palakkad
(Computer Science and Engineering),
NSS College of Engineering, Kerala.
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AWARDS
Excellence Award
Issued by IBS Software
Services · Jun 2007
TRAINING / COURSES
Google Project Management
Coursera
Big Data and Hadoop
essentials
Udemy
Big data Hadoop Expert
EDUCBA
Big Data and Hadoop
essentials from Udemy
Udemy
DMBOK01 Certification
CDMP First Module
CDMP
STRENGTHS
Project management expertise
Delivered projects across local, remote, and distributed teams in hybrid organizations.
Expert in Agile and Waterfall methodologies, leading IT projects with precise planning, forecasting, risk management, and change management in a global setting.
Oversaw end-to-end project execution, from business case preparation to closure, ensuring timeliness, quality, and budget adherence. Developed and governed project management best practices, mentoring teams for self-organization, collaboration, and effective communication.
Experienced in stakeholder management, discovery sessions, backlog maintenance (Azure DevOps), and driving transparency through Azure Kanban boards and status reporting.
Lead complex projects with intricate interface requirements, ensuring seamless execution, integration, and high-quality outcomes. Fostered collaboration and Agility to enhance productivity, team and stakeholder satisfaction.
Executes Performance Evaluation and Training guiding. Stakeholder engagement proficiency
Competent in facilitating stakeholder sessions and influencing clear solution requirements.
Acted as a liaison between stakeholders, executive management and Project Teams,
Process optimization advocate
Proven success in improving project outcomes with best practices implementation.
SKILLS
Technical
Big Data, Microsoft Power BI, PLSQL,
Python, Machine Learning, AI, ITSM, NLP,
Data Science, SQL, GCP, Data Structures,
Scala, OCR
PM Tools
Agile, Kanban, Waterfall, Microsoft Project,
Scrum, JIRA, Azure DevOps, Asana,
Microsoft EPM, ServiceNow, Microsoft
Copilot, ERP
Task Skills
Leadership, Risk Management, Budgeting,
Business Cases, Vendor Management,
Business Analysis, RFP Preparation,
Requirement Analysis, Digitalization, SDLC,
Multitasking, Product Development,
Consulting, Research, Innovation, Resource
Management, Procurement Process
PASSIONS
Optimisation
Driven to optimize practices and processes
for maximum efficiency and effectiveness.
Solution Design
Passionate about designing effective
solutions to solve business operational
challenges.
CERTIFICATION
Certified Scaled Agile Framework® 5
Agilist (704*****-****)
Certified Scrum Product Owner® (CSPO®
1945397)
PMP® - Project Management Professional
(PMP #: 2636358)
ACP® - Agile Certified Practitioner (ACP #:
2800776)
ASM®- EXIN, Agile Scrum Master
(EXIN#:6351078)
ASM®- Scrum Master Simplilearn
(Certificate #:2176945)
IABAC Certified Data Scientist.
OCP®-Oracle Certified Professional.
)
BUSINESS DOMAINS
Aircraft/Airline MRO
Line Maintenance/Base Maintenance solutions, Resource Scheduling, Defect Management, Work order/Task card Management, Electronic Cabin Log Design &
Implementation, IFE & Cabin Work items solutions, Interface Designs Deck Crew, Operations, Cabin Crew, Amadeus DCS,TRAX,AMOS
2022
Education
Oracle PeopleSoft Campus Solution, Moodle, Canvas, Blue, Kaltura, Turnitin, Spring Share,
D space,Sierra,EZ proxy
2025
FIND ME ONLINE
https://www.linkedin.com/in/sangeetha-
puzhakkal/
Social Network
https://sangeethapuzhakkal.medium.com/
Contact this candidate