Sofia Angela Herrera
*** ***** ***** **., *********, CA 92831/ *****.***@*****.***/ 714-***-****
Skills Summary
A dedicated team player with a strong background in customer satisfaction, offering exceptional interpersonal communication skills and a passion for creating positive experiences. With experience in high-pressure environments, excelling at delivering outstanding service while managing multiple responsibilities.
Education
Doane University – Crete, NE, Bachelor of Science in Nursing
Fullerton College – Fullerton, CA. Pre-Nursing Coursework (August 2020 – January 2024)
Troy High School – Fullerton, CA
High School Diploma (August 2016 – May 2020)
Academic Awards: History & English (2014–2015), ELA (2015–2016)
Finalist: Holocaust Survivor Essay Awards (2015–2016)
CIF Water Polo Team Finalist (2016–2017)
Work Experience
SummerField Tea Bar, Rowland Heights, CA - Cashier/Barista (October 2023 – September 2024)
Prepared specialty beverages and menu items with consistent quality. Delivered exceptional customer service in a high-pressure environment. Maintained a clean and organized workspace to meet health and safety standards.
SafeSplash Swim School, Yorba Linda, CA - Swim Instructor (June 2023 – September 2023)
Taught personalized swimming lessons to children and adults, emphasizing water safety.
Built strong relationships with parents through regular progress updates. Organized equipment and managed schedules for efficient class operations.
Providence St. Jude Medical Center, Fullerton, CA (July 2021 – March 2022) Greeter, Front Desk Receptionist
Welcomed patients and visitors, addressing inquiries with professionalism. Enforced hospital policies to ensure safety and compliance. Assisted in managing high-traffic periods and escalating concerns when necessary.
Janet Evans Swim Complex, Fullerton, CA - Swim Instructor (August 2019 – March 2020)
Designed lesson plans tailored to varying age groups and skill levels. Monitored student progress and adjusted techniques for continuous improvement. Created a safe and supportive learning environment for young swimmers.
Certification
Basic Life Support