Technical Support Desktop

JONJIE A. DELIMA

As IT professional, well-versed in providing comprehensive technical support and managing complex IT systems. Recognized for fostering team collaboration and driving successful project outcomes. Reliable and adaptable to changing technological needs, with proficiency in troubleshooting and network administration.

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Computer Skills

• Autodesk AutoCAD 2016

• Microsoft Office

• Microsoft Word

• Microsoft PowerPoint

• Microsoft Excel

Network administration

Troubleshooting

Application installations

IT troubleshooting

Technical issue analysis

IT documentation

Software development

Application support

Technical reporting

System upgrades

Quality assurance testing

Project implementation

IT specialist

Address Cebu city, phillipines 6000

Phone 099********

E-mail *********@*****.***

WWW https://bold.pro/my/jonjie-

adelima-250*********/361r

DevOps practices

Needs assessment

Software implementation

Big data processing

Mobile application development

IT consulting

Web development

Troubleshooting and Diagnostics

IT service management

System design and deployment

Work history

Nov 2015 -

Current

Draftsman

Freelance

Take hand drawn plans and use AutoCAD to create presentable and accurate design plans for the clients.

•

• Revise plans if requested.

Jan 2010 -

Jan 2013

Computer Maintenance

Computer World, Cebu City

• Repair hardware and software issues of computer.

• Install operating system on computer.

• Install hardware components of computer.

• Maintain and cleanup computer.

Education

Jan 2003 -

Jan 2007

Bachelor of Science: Information Technology

University of San Carlos - Cebu City

Languages

English

Tagalog

Japanese

Training

Autodesk AutoCAD 2016 with Color Rendering, Microcadd Cebu – Autodesk Authorized Training Center, 3rd Flr. Bldg.4 The Persimmon Plus Bldg., Cebu City, Cebu Personal Information

• Age: 40

• Date of Birth: 11/17/84

• Gender: Male

• Nationality: Filipino

• Marital Status: Single

Accomplishments

• Completed [Name] project drawings ahead of schedule, saving time and money.

• Saved company $[Amount] through [Action].

Maximized department performance through strong decision making, problem-solving and project management skills.

•

• Eliminated [Number]% of job hours by [Action].

• Brought about [Results] through [Actions].

• Supervised team of [Number] staff members.

Certifications

Sep 2016 Autodesk

Interests

Outdoor sports

mountain climbing/ultra running

i love going outdoors specially on my free time, it will boost up my confidence and overall both mental and physical health

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