Data Entry Customer Service

Patzaly Quintanilla

**** * ******* # **

Chandler, AZ 85286

Ph: 480-***-****

***********@*****.***

OBJECTIVE

A challenging and responsible position where my experience and skills can be utilized in support of the company.

QUALIFICATIONS

20 years of clerical experience

Experience in PC, MS word processing and Excel spreadsheets

Data entry, 10 Key, typing skills

Systematic, alphanumeric file coding system

Problem solving and Customer service skills

Strong verbal and written communication skills

Organizational skills and detailed work habit

Ability to achieve immediate and long-term goals and meet operation dead lines

Team oriented

Ability to work in fast paced environment

EMPLOYMENT HISTORY

2022-Current Uber/Lyft Driver

2014-2022 First American Mortgage Solutions

Sr. Lien Release Specialist

As soon as the loan is paid in full we update data into system to process a lien release.. The release is then printed out for signatures, then imaged is scanned/uploaded into system and submitted to the county for electronic recording.

2009-2014 First American Mortgage Solutions

Written Correspondence Clerk

After the loan is paid in full we receive written requests for releases of liens from attorney, title companies and or borrowers. The hard copy requests are imaged and placed in a Que, where they then go through and respond to each request. Was also responsible for training new hires for regular loans and also for private investors loans.

2007-2008 First American Mortgage Solutions

Investor Cert. Tech.

Contact third parties that includes: County record offices, title companies and attorney offices for the final documents.

2002-2006 Countrywide Home Loans, Inc and Bank of America

Reconveyance specialist

Handle the completed receiving workflow for all collateral files received from the branches. Responsibilities include bar-coding files, account for files received, audit and prep collateral files for warehouse bank delivery, upload received dates into LOS and collateral shipment bank. Monitor reports from both warehouse and branches. Communicating status of collateral deliveries or issues to ensure files are received by delivery schedule. Assist with loan Review area in reviewing loan files to ensure the compliance pertaining to the funding and escrow of the loan.

EDUCATION

1992 Graduated in El Salvador

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