Customer Service High School
Resume:
Oumar Sylla
Shift Manager
Contact
Lawrenceville, GA 30043
*****.*********@*****.***
Objective
As a shift manager, my primary objective is to support the functioning of business operations by managing staff, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance throughout the scheduled work shift. Moving forward, my main objective is to secure a career with a company that allots advancement for growth within the field that I am graduating from.
Education
Iroquois High School 2019-2021
Louisville, Ky
High School Diploma
GPA 3.67
Gwinnett Technical College
HVAC
Lawrenceville, GA 30043
August 2023- Current
GPA 3.6
Key Skills
Problem Solving
Multi-Tasking
Conflict Resolution
Communication
Adaptability
Experience
JUNE 2021- PRESENT
Shift Manager McDonald’s
Overseeing daily operations, managing staff, ensuring employees adhere to their schedules and provided exceptional customer service. Also responsible for draw counts safe drops and truck unloading.
Communication
New Hire Interviews, opening and closing store, safe counts, money drops and ensuring a high level of a face-to-face customer service interactions amongst employees and customers throughout the day.
Leadership
Successfully led a team to exceed drive through goals of under 130 seconds while maintaining excellent customer satisfaction scores ranking number 2 ran store in owner’s cluster.
References
Available upon request.
Contact this candidate