Supply Chain Customer Service

RR

ROBERT-EARL RANDALL

*********@*****.*** 317-***-**** Reisterstown, MD 21136

An expert in Retail Management with over 20 years of related experience and advanced communication skills. Always looking for ways to improve productivity and customer satisfaction with exceptional service. Maintain well-organized and presentable work areas at all times. A hardworking and reliable Manager focused on going above and beyond to support the team and serve customers.

Team building

Leadership

Team performance improvement

Supervision

Forklift operation

Inventory auditing

Equipment maintenance

Schedule coordination

Inventory management

Vendor relations

Employee training

Customer service

Supply chain management

Process improvement

Merchandising strategies

Food safety compliance

Giant Food Stores Reisterstown,

Maryland

Frozen Food Department Manager

02/2020 - Current

Managed frozen food inventory and ensured product rotation compliance. Trained staff on proper handling and storage of frozen products. Oversaw daily operations and maintained department cleanliness standards.

Responsible for partnering with vendors and drivers for product delivery including bill of lading receipt, quantity verification and inventory assessment

Implemented promotional displays to enhance product visibility and sales. Assisted customers with inquiries and provided product recommendations.

Monitored stock levels on a daily basis to ensure adequate supply of frozen food items.

Target Pikesville, Maryland

Consumables Team Leader

06/2011 - 04/2018

Oversaw both the grocery department and franchise licensee Starbucks located within the Target simultaneously.

Placed orders as needed or required for supplies and merchandise for daily and seasonal/promotional use.

Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks.

Directed marketing and promotional plans based on industry and operational knowledge to develop new revenue streams. Optimized business performance with consistent data tracking and analysis of ongoing operations.

Oversaw daily operations with a practiced eye, focusing on efficiency, team collaboration and process improvements.

Summary

Skills

Experience

Set forward-thinking policies to meet business needs and boost team success.

Built relationships with vendors and monitored supply chain to spot and correct deficiencies.

Responsible for interviewing, hiring, training, coaching, and if required, termination of staff.

Conducted asset management practices such a daily product system removal and quarterly and yearly inventory.

Crafted and maintained daily cleanliness and freshness routines to ensure quality merchandise for guest, which were verified by third party audits. Continued overall positional education and improvement by maintaining bi-annual food safety licensing and certifications. Blockbuster video Reisterstown, MD

Assistant Manager

09/2003 - 04/2011

Directed employees to replenish inventory and keep shelves presentable, consistently driving sales with attractive displays. Coordinated pricing changes and short-term promotions to increase the sales of specific items.

Stayed closely connected with floor operations by engaging customers and offering assistance.

Conducted continuous sweeps of the racks, bins and shelves to identify and correct issues affecting pricing, merchandise freshness or appearance. Worked with senior managers to forecast demand and optimize both staff coverage and inventory levels.

Delegated assignments based on the employees' knowledge and abilities. Trained and mentored employees to boost individual and team performance.

Reviewed and created the schedule and assigned work to the Customer Service Representatives to maintain a demanding schedule. Responsible for ensuring correct totals for cash on hand, daily cash drops, and change quantity.

Interview prospective candidates for employment.

Train incoming employees and check for understanding regarding process and procedure.

Morgan State University Baltimore, MD

Bachelor of Arts in Political science

2 years of college. Have not finished

Education and Training

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