Help Desk, Administrative Assistant, Retail Associate, IT Analyst

DAVID CIPRIANO

Houston, TX

Email: ****.***************@*****.*** Phone: 832-***-****

Bilingual: English and Spanish

Professional Summary

Resourceful and tech-savvy professional with a Bachelor’s degree in Management Information Systems and experience in IT support, administrative operations, and customer service. Proven ability to adapt to fast-paced environments while delivering high-quality support. Bilingual in English and Spanish with strong communication, problem-solving, and interpersonal skills. Eager to grow in a technical or customer-focused role within a dynamic organization.

Skills

- IT Support & Troubleshooting

- Customer Service & Sales

- Office Administration

- Ticketing Systems

- Microsoft Office Suite

- Windows Operating Systems

- Remote Support Tools

- Interpersonal Communication

- Time Management

- Bilingual: English & Spanish

Professional Experience

IT Analyst I

The Law Offices of Hilda Sibrian – Houston, TX

January 2023 – July 2023

- Provided Level 1 technical support for 60+ end-users, resolving hardware, software, and network issues.

- Managed and tracked support tickets using internal systems.

- Delivered remote assistance and in-person troubleshooting to minimize downtime.

- Maintained detailed spreadsheets to track and manage support requests from legal staff, ensuring timely resolution to minimize workflow disruptions.

- Conducted staff training on office systems and applications to enhance productivity. Administrative Assistant

Cipriano’s Hardwood Floors – Houston, TX

January 2009 – Present

- Managed administrative tasks including project scheduling, client communications, and documentation.

- Maintained accurate financial and job records using Microsoft Office.

- Supported project coordination by organizing estimates, reports, and invoices.

- Boosted sales and customer satisfaction through in-depth product knowledge and personalized service.

Barista / Retail Associate

Macy’s – Houston, TX

June 2022 – July 2025

- Delivered excellent customer service in a high-traffic retail environment, including two peak holiday seasons.

- Operated POS systems, restocked merchandise, and maintained clean and organized displays.

- Developed strong rapport with customers, leading to repeat business and positive feedback.

- Recognized for reliability, teamwork, and consistent sales performance. Education

Bachelor of Business Administration in Management Information Systems University of Houston – Downtown, Houston, TX

Graduated: May 2020

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