Customer Service Order Entry

Margaret Smith

*******************@*****.*** HEBRON, OH, US +1-740-***-****

WORK HISTORY

Utility at Kroger Columbus Bakery

May 2011 - January 2017 (6 Years)

Machine Operator

Oven Operator

Mixer

Break Relief

Sanitation

Customer Service Representative (Sales and Related) at Harry and David September 2017 - January 2018 (0.5 Year)

Did inbound order entry, data entry, troubleshooting of problem orders and customer service for worldwide fruit and gift retailerAssisting in telephony service and sales Assisting in telephony service and sales

Initiating and receiving sales and customer service Provided customer service and order entry from inbound calls onto an intranet system providing advice on products and shipping

Help customers with problems that have on orders

Help customers with internet purchases

Finding solutions to problems that customer might have had with Harry and David products which including shipping problems, item defects

Chat Support

EDUCATION

Lakewood High School - High School

Graduated 2005-01-01

General Studies

SKILLS

Customer Service, 3 years

Sales, 3 years

Problem Solving, 5 years

Active Listening, 10 years

Adaptability, 10 years

Time Management, 10 years

Emotional Intelligence, 10 years

Critical Thinking, 10 years

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