Customer Service Representative

Parish Garrett

Customer Service Representative

+1-404-***-**** ************@*****.*** Jonesboro, GA 30236 Summary

I am a highly skilled and versatile Customer Service Representative with a diverse background that includes truck driving, warehousing, and corrections. My experience has equipped me with the tools to provide outstanding customer support, effectively managing inquiries and resolving issues with a strong emphasis on empathy, problem-solving, and de-escalation techniques. I am eager to bring my unique skill set and excellent communication abilities to your team, ensuring exceptional service delivery for your customers.

As a former business owner, I not only mastered strict time management protocols but also honed my attention to detail, which is essential in maintaining high standards of customer care. My commitment to exceptional communication and service sets me apart as a candidate and positions me as a valuable asset to your organization. Customer Service Representative

Live Ops Agent Services, LLC

Jan 2023 - Present

Scottsdale, AZ

Experience

Provided exceptional customer service by addressing inquiries and resolving complaints, leading to a 95% customer satisfaction score.

Developed and maintained a comprehensive knowledge base of products and services to assist customers effectively. Collaborated with team members to streamline processes, reducing average response time by 15%. Utilized CRM software to track customer interactions and manage follow-ups efficiently. Assisted in the development of promotional materials, contributing to a 10% increase in product awareness among customers.

Handled escalated customer complaints with professionalism, ensuring resolutions were achieved to the customer's satisfaction.

Participated in continuous improvement initiatives to enhance service processes and increase operational efficiency. Driver

Uber Drivers

Mar 2017 - Apr 2024

Atlanta, GA

As an Uber driver, I had the incredible opportunity to shape positive passenger experiences by prioritizing safety, communicating respectfully, and building strong relationships with my customers. I enjoyed showing them the city and, in some cases, creating lasting memories through a positive journey. By embracing these responsibilities, I not only transformed each ride into a memorable experience but also enriched my own journey and legacy as a driver.

Regional Driver

KLLM Transport

Mar 2020 - Mar 2023

Morrow, GA

Ensured timely delivery of goods across multiple regions, consistently meeting or exceeding delivery schedules. Successfully managed all aspects of business operations, including budgeting, scheduling, and logistics to maximize efficiency and profitability.

Collaborated with suppliers and vendors to negotiate favorable terms, resulting in a 15% reduction in operational costs. Operated commercial vehicles in compliance with safety regulations and company policies, maintaining a clean driving record.

Implemented strict time management protocols that improved on-time performance by 15%. Collaborated with cross-functional teams to optimize logistics processes and enhance service delivery. Developed and maintained strong relationships with external partners to facilitate smooth shipping operations. Analyzed shipping data to identify trends and areas for improvement in the logistics workflow. Created comprehensive reports to evaluate shipment efficiency and propose actionable solutions. Reviewed and optimized shipping routes to maximize efficiency and reduce costs. Managed routes and schedules efficiently, reducing fuel costs by implementing more direct transit paths. Drove refrigerated trucks throughout southeast USA. Intermodal T ruck Driver

Hub Group

Jul 2019 - Mar 2020

Austell, GA

Safely operated and navigated intermodal logistics routes, ensuring timely delivery of freight to various locations. Coordinated with dispatch and terminal staff to optimize load assignments and reduce turnaround times. Assisted in loading and unloading cargo, utilizing equipment such as forklifts and pallet jacks to handle freight efficiently. Maintained accurate records of mileage, fuel consumption, and cargo deliveries to support operational transparency. Communicated effectively with clients and warehouse personnel to address any shipping or delivery concerns promptly. Demonstrated expertise in navigating port and rail yard operations, enhancing overall logistical efficiency. Monitored and managed electronic logging devices to ensure adherence to hours of service regulations. Developed strong relationships with customers, contributing to high levels of satisfaction and repeat business. Resolved on-road issues and emergencies effectively, demonstrating problem-solving and quick decision-making skills. Enhanced operational efficiencies by providing feedback on route performance and suggesting improvements. Trained new drivers on safety protocols and operational procedures, fostering a culture of safety within the team. Leveraged technology for real-time tracking and reporting of shipments, improving visibility for stakeholders. Engaged in continuous professional development through workshops and industry seminars to enhance driving skills. Assisted in inventory management and logistics planning to support overall supply chain operations. T ruck Driver

Werner Enterprises

Apr 2018 - Jul 2019

Covington, GA

Drove semi-truck to and from dedicated customer from Georgia to South Carolina. Auditor/ Office Administrator

Drive Devilbiss Healthcare

Apr 2015 - Jan 2018

Atlanta, GA

Managed office administration tasks, including scheduling meetings and maintaining records, ensuring a well-organized and efficient work environment.

Assisted in training new employees on warehouse procedures and safety practices to enhance team performance. Implemented process improvements that reduced processing time by approximately 15%, enhancing overall efficiency. Sorted and organized packages based on delivery routes to streamline shipping operations. Maintained accurate records of shipments and inventory transactions to support supply chain management. Engaged in regular communication with team leads to address any operational challenges and improve service delivery. Executed daily tasks with a focus on minimizing errors and maximizing productivity in a fast-paced environment. Conducted regular maintenance checks on equipment to ensure optimal performance and safety compliance. Participated in inventory audits, contributing to a 10% improvement in inventory accuracy over six months. Resolved customer inquiries related to shipping and delivery in a timely and professional manner. Contributed to a culture of safety by participating in safety meetings and suggesting improvements. Supported the overall goals of the warehouse by adapting to changing priorities and working collaboratively. Operated material handling equipment, including forklifts and pallet jacks, to transport goods within the warehouse. Operated material handling equipment, including forklifts and pallet jacks, to transport goods within the warehouse. Monitored inventory and reported discrepancies to management, aiding in the maintenance of accurate stock levels. Utilized warehouse management software to track inventory levels and manage stock efficiently. Collaborated with team members to optimize workflow and maintain a clean and organized work environment. Executed safety protocols and maintained compliance with industry regulations to ensure a safe working environment. Correctional Officer

Walnut Grove Youth Correctional Facility

Mar 2008 - Apr 2014

Walnut Grove, Mississippi US

Monitored inmate behavior and conducted regular inspections to prevent contraband and maintain order. Collaborated with law enforcement and emergency response teams to facilitate safe and secure transportation of inmates. Documented incidents and maintained accurate records in compliance with institutional policies and legal requirements. Conducted thorough searches of inmates and their living quarters to detect and prevent contraband activities. Trained new staff members on security protocols and emergency procedures to enhance team effectiveness. Engaged with inmates to promote rehabilitation and support their successful reintegration into society. Implemented conflict resolution techniques to de-escalate potentially volatile situations among inmates. Coordinated with mental health professionals to address inmate psychological needs and ensure a safe environment. Participated in ongoing training programs to stay current on best practices and legal standards in correctional facility operations.

Developed and maintained strong working relationships with colleagues to foster a collaborative work environment. Enforced facility rules and regulations consistently to ensure a secure and orderly environment. Conducted inmate assessments to identify needs and risks, contributing to tailored management strategies. Maintained physical fitness and readiness to respond to any situation that may arise within the facility. Assisted in the development of policies aimed at improving facility operations and inmate management. Evaluated security procedures regularly to identify areas for improvement and increase overall safety. Facilitated inmate programs focused on education and vocational training to support personal development. Business Administration - Bachelor's Degree

Southern New Hampshire University

2023 - 2026 Manchester, United States

Education

Education - Associate in Arts

Meridian Community College

2008 - 2011 Meridian, United States

Skills

Feedback Implementation Expert Continuous Improvement Expert Professionalism Expert Empathy Expert Customer Engagement Expert Active Listening Expert Multi-tasking Expert Organizational Skills Expert Conflict Resolution Expert Adaptability Expert Data Entry Proficient Attention to Detail Expert Complaint Resolution Expert Communication Expert Team Collaboration Expert Process Improvement Expert Time Management Expert Product Knowledge Expert CRM Software Proficient Problem Solving Expert Customer Satisfaction Expert Retail sales Negotiation Expert Microsoft Powerpoint Expert Retail math Expert Microsoft Excel Proficient Microsoft Word Expert Typing Expert

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