Employee Relations Customer Service

Andrea Duenas

• 816-***-**** • ******.*.******@*****.*** • Kansas City, MO 64130

Experienced in staff training, customer service, sales, employee onboarding, and CRM software proficiency, with a strong background in managing employee relations and coordinating team activities. Adept at developing job descriptions and tracking KPIs to achieve organizational goals. I am seeking to leverage these skills to support and grow a dynamic team. Professional Summary

Staffing Specialist

Favorite Healthcare Staffing

Sales Associate

T-Mobile

Manager

Boost Mobile

Experience

Advised management on employee relations issues such as promotions, transfers, disciplinary actions, grievances, and terminations.

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• Coordinated onboarding activities such as providing orientation materials and setting up new hire accounts.

• Assisted in the development of job descriptions that accurately reflect position requirements.

• Trained staff on using the CRM system and provided ongoing support as needed.

• Established KPIs and tracked progress towards goals set by senior management team.

• Helped customers find and select products.

• Coordinated virtual meetings with remote employees using web conferencing technologies such as Zoom or Skype.

• Facilitated workshops on leadership development and team building.

• Provided support to new trainers and ongoing support and education to existing trainers.

• Here, I could dive into different departments and levels of management beyond my sales position.

• Mentored and trained new employees on company policies and procedures. Provided customer support by addressing complaints quickly and efficiently, displaying exceptional customer service skills.

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• Managed daily operations, including scheduling and budgeting, exhibiting excellent multitasking capability.

• Accurately counted and handled funds to and from safes, banks, and tills. Associate in Science (A.S.)

Penn Valley

High School Diploma

William Chrisman

Education

Skills

Oct 2022 – Oct 2024

overland park, kansas

Mar 2017 – Oct 2022

kansas city, Missouri

Feb 2014 – Mar 2017

kansas city, Missouri

May 2019

: 3201 SW Trafficway, Kansas City, MO 64111

May 2014

1223 N Noland Rd, Independence, MO 64050

• Staff training and motivation • Employee training and orientation Candidate recruiting and onboarding

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• CRM software proficiency • Remote sales

References available upon request

References

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