accounts receivables, collections, data entry, accounting clerck

Oliva Figueroa ** N Bokelman St. apt #*** • ROSELLE, ILLINOIS 60172 • C: 773-***-****

PROFILE

A bilingual, English/Spanish, professional with progressive experience in credit collections of accounts receivables and resolutions of charge backs including account maintenance and reconciliation within the financial services industry of banking, electronics and hospitality industries. Possess strong research and problem resolution skills with close attention to detail. Strong and ethical work performance meet or exceed production quality standards. Computer skills include ARP and DDA Systems, Sales Force, Oracle, Insite, EMC, SAP 6.0, MS Excel, Word & PowerPoint 97. Specific strengths in:

Bookkeeping & Data Entry

Staff Supervision & Training

Workflow Coor & AR-Credit Collections

Customer & Account Services

PROFESSIONAL EXPERIENCE

TRAVELCLICK, Inc. Schaumburg IL. 2021

Collection Analyst (September to December 2011)

Responsible for collections - International portfolio: Mexico, Central/South America and the Caribbean by initiating collection efforts on over 700 accounts/2 million plus portfolio. Dealt with International clients in both, English and Spanish via telephone and written communication. Worked to establish good relationships with the Sales team to resolve past due issues. Negotiated payment plans, handled account terminations and settlements. Prepared account statements, mailed monthly collection letters. Reconciled accounts and researched/resolved billing disputes.

Achieved an average of 92% collection ratio

Create and update dispute log every month

Prepared paperwork for 3rd party collection agency

PANASONIC CORPORATION OF NA, Rolling Meadows, IL. Ten years experience - AR/Coll. 2001-2011

Accounts Receivable Analyst II (2007 – 2011)

Responsible for Collections of receivables on $14MM-credit line accounts portfolio. Daily approval, review and release of orders on credit hold based on credit line available utilizing various features of SAP 6.0 System. Routine collection of all assigned accounts and past due invoices and following up on deductions including Rebates and Advertising. Ensuring customer receives proper credits and rebills for price discrepancies and shortage. Establish strong relationships with customers.

Maintaining charge backs at 1% level every month

Achieving an average of 98-100% collection ratio every month

Updating Cash Flow Report twice a month

Reducing 90day past due invoices on monthly basis to avoid “write offs”

Collections Analyst II (2006)

Responsible for collections of receivables on assigned portfolio. Daily approval, review and release of orders on credit hold based on credit line available utilizing various features of SAP system. Researched and resolved pending deductions. Provided customer services and established strong relationships with customers.

Achieved and maintained an average of 97% collection ratio

Reduced the amount of items over 90day from 175k to 12k

Provided an updated Cash flow report twice a month

Sr. Credit Support Coordinator (2001 – 2005)

Performed billing and collection Carrier Claims. Worked with HQ Cargo Claims Division in payment transfer and application form HQ G/L account to carrier accounts to ensure proper funding for each claim. Performed routine collection of open invoices and deductions. In addition, managed a group of floor plan accounts and internal accounts such as employee, CIA and sales accounts by approving, reviewing and releasing orders on credit hold based on credit line available and cash payment received.

Maintained charge backs to below 2% ratio

Achieved and average of 95-97% collection ratio every month

BANK OF AMERICA, Chicago, Illinois 1987 – 1999

One of the world’s largest financial institutions in leading wealth management companies and a global leader in corporate and individuals around the world.

Accounting Section Coordinator/Account Services (1994 – 1999)

Reconcilement Specialist/Full Reconcilement/Account Services (1993 – 1994)

Senior Controller/Account Services (1987 – 1993)

EDUCATION AND TRAINING

Bookkeeping and Accounting Courses, American Institute of Banking Course, Chicago, Illinois

“Making a Great Impression on the Customer- MAGIC” Seminar

3-day SAP System Training-Panasonic

H&R Block Tax School, Chicago, Illinois

Received Certificate in Tax Returns

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