Human Resources Assistant Director
Resume:
Dear Recruiter,
I am writing to express my strong interest in the Human Resources Manager position. With over two decades of professional experience leading teams, supporting staff, and managing sensitive information, I am excited about the opportunity to transition into a formal Human Resources role where my background in personnel guidance and operational leadership can directly support your organization’s goals.
As Assistant Director at KinderCare Learning Companies, I handled a wide range of HR-adjacent responsibilities: onboarding and mentoring staff, resolving interpersonal concerns, managing confidential documentation, and supporting day-to-day operations with a strong focus on service excellence. My experience in training, communication, and policy implementation has been the foundation of my success, and I am eager to bring that same dedication and professionalism to Lincoln Financial.
I am especially drawn to your company’s commitment to employee support and collaboration. I thrive in environments that demand discretion, empathy, and a solutions-oriented mindset. I am confident that my deep interpersonal skills and proven ability to balance multiple priorities will allow me to make meaningful contributions to your HR team.
Thank you for considering my application. I look forward to the opportunity to speak with you further about how I can support your mission and HR objectives.
Best,
Shaina Wiley
Shaina Wiley
3871 Banbridge Dr.
High Point, NC 27260
******.*.*****@*****.***
Professional Summary
Dedicated and people-focused professional with 20+ years of experience in staff development, training coordination, employee communication, and operational leadership. Adept at maintaining confidentiality, resolving interpersonal challenges, and implementing efficient procedures. Seeking to leverage strong organizational and interpersonal skills in a Human Resources support role. Background in educational program management with transferable skills in performance evaluation, compliance, and administrative support.
Key Skills
Employee & Client Communication
Records Management & Confidentiality
Conflict Resolution & Mediation
Onboarding & Staff Training
Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Data Entry & Reporting (KPI, assessment data)
Team Collaboration & Support Services
Procedure Improvement & Operational Support
Professional Experience
Assistant Director
KinderCare Learning Companies 2013 – June 2025
Lumberton, NJ
Provided operational support and personnel guidance for a center serving multiple age groups.
Maintained accurate employee and student records in accordance with regulatory compliance.
Trained and mentored team members on internal policies, conflict resolution, and performance expectations.
Acted as the primary contact for staff and parent concerns, resolving issues with professionalism and empathy.
Analyzed operational data to improve center performance and enhance service delivery.
Program Coordinator
Willingboro Before and After School Program (Burlington County Schools) March 2002 – April 2012
Willingboro, NJ
Developed and oversaw curriculum and program structure for multiple classrooms.
Delivered staff development workshops focused on planning, evaluation, and behavioral support.
Collaborated across departments to ensure policy consistency and staff accountability.
Managed documentation for employee performance, incident reports, and training compliance.
Education
Bachelor of Arts, Journalism and Mass Communication
Temple University, 2014
Associate Degree in Journalism
Burlington County College, 2008
Certifications
CPR/First Aid Certified
Child Development Associate (Infant/Toddler)
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