Customer Service Representative

Kahadeja M. Streater

***** ******** **** **** • Jacksonville, FL

904-***-**** • ***************@*****.***

Objective

Motivated and detail-oriented Business Administration graduate with over three years of customer service experience, seeking a Customer Service Representative position at a leading electric company. Dedicated to resolving customer issues efficiently while delivering exceptional service in fast-paced environments.

Education

B.S. in Business Administration

Savannah State University — Savannah, GA

Graduated: May 2024

Professional Experience

Senior Customer Service Associate III

T-Mobile – Jacksonville, FL

April 2019 – Present

Proficient in handling billing, device troubleshooting, plan upgrades, and service activations

Strong knowledge of wireless products, features, and service plans across multiple platforms

Skilled in using point-of-sale (POS) systems, CRM software, and internal ticketing tools

Collaborated with internal technical teams to resolve service disruptions and escalated complex concerns efficiently.

Clearly communicated outage timelines and resolutions to customers, maintaining professionalism and empathy.

Helped drive a consistent customer satisfaction rating above 90% through effective service and communication.

Key Skills

Customer Service Excellence

Issue Resolution & Troubleshooting

Billing & Payment Systems

Phone, Email, and In-Person Communication

REFERENCES FURNISHED UPON REQUEST

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