Medical Assistant Customer Service

Catherine M. Jones

**** *** ****** ** *** F ******************@*****.*** 812-***-****

Evansville, IN. 47710

OBJECTIVE To obtain a career I can grow in

SUMMARY OF SKILLS

• Professional interpersonal skills and courteous phone techniques

• Ability to establish rapport with customers

• Adept at scheduling, coordinating, and monitoring appointments Computer Skills Proficient in E-Clinicals, Word, and PowerPoint EDUCATION

Ivy Tech Community College, Evansville, Indiana GPA 3.9 Associate of Applied Science in Medical Assisting May 2014 RELATED EDUCATION EXPERIENCE

Urological Associates, Evansville, Indiana 09/2013 – 11/2013 Student Medical Assistant (Externship - 248 hours)

• Performed general office duties, such as greeting and logging patients as arrived or checking them out, answered phone calls, and scheduled appointments

• Obtained and recorded patient vitals and medical history

• Prepared exam rooms for treatments while keeping them neat and clean EXPERIENCE

Mercy Urgent Care Evansville, Indiana 03/2022-03/2023 Medical Assistant

• Administered injections at the order of the provider efficiently

• Performed general office duties, such as greeting, and answered phone calls

• Obtained and recorded patient vitals and medical history

• Prepared exam rooms for treatments while keeping them neat and clean Sodexo USI Evansville, Indiana 09/2019 – 03/2022

Chick-Fil-A Unit, BOH Crew

• Perform opening duties; stocking, turning on equipment (Fryers, Food warmers, etc.)

• Perform quick and efficient customer service skills

• Make sure all tasks are performed correct and safe Marina Pointe Tobacco Evansville, Indiana 02/2016 – 07/2019 Crew/Cashier

• Provide efficient, timely, and hospitable customer service

• Resolved complaints to ensure customer return

• Perform closing duties; cleaning, lock doors, and set alarms Wendy’s Evansville, Indiana 09/2010 – 04/2016

Manager

• Provide efficient, timely, and hospitable customer service

• Resolved complaints to ensure customer return

• Managing of deposits, inventory, and employees

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