Customer Service Special Education

Tina Benitez

****************@*******.*** 908-***-**** Brandon, FL 33510

Summary

Experienced professional with extensive background in customer service and customer engagement as well as an adaptive team player with creative problem-solving skills. Compassionate High School, Elementary Special Education, and ESL Teacher Assistant known for high productivity and efficient task completion. Possess specialized skills in individualized instruction, behavior management techniques, and curriculum adaptation to meet diverse learning needs. Excel in communication, empathy, and patience, ensuring effective engagement with students facing unique challenges.

Skills

Exceptional communication skills SAP Customer service professional CRM platform

Experience

Hands in Motion Studio – Bandon Fl. 09/2024 to Present

Teacher – Vocal lessons, Self-Confidence, Sight reading, Stage Performance

Lunix Power - Tampa, FL 11/2023 – 07/2024

Energy Specialist

Sourcing and developing self-generated solar sales leads through networking, trade shows, and qualified prospects while managing pipeline and sales

Travel in assigned service territory to meet client needs

EIS - Engineered & Industrial Solutions - Philadelphia, PA 07/2021 - 08/2023

Account Specialist

Provided exceptional customer service in responding promptly to customer inquiries. Solution specialist liaison for vendor inventory issues and global demand shortages due to worldwide shortages

Developed and maintained relationships with clients to ensure satisfaction with services provided using CRM software. Collaborated with sales teams to provide timely updates on customer accounts

Siegfried Elementary School - Northampton, PA 03/2021 - 06/2021

Elementary ESL Teacher Assistant

Provided one-on-one student support - Reading, Math, and English Language for three Elementary schools

Fostered positive relationship with students in providing guidance, support, and encouragement

Developed strategies to motivate struggling ESL learners using positive reinforcement techniques

Northampton Area High School - Northampton, PA 09/2018 - 03/2021

High School Special Education Teacher Assistant

Provided one-on-one support to students in reading, writing, math, and other subject areas

Created positive learning environment by responding promptly to student questions

Monitored and reported student progress and conducted small group and individual classroom activities

Parkland Area School District - Allentown, PA 10/2010 - 09/2018

Assistant Teacher/Assistant Substitute Teacher/Special Education Paraprofessional

Provided individualized instruction to students who needed additional assistance

Worked with students to reinforce learning of material or skill introduced by teacher

Worked with both general and special education students in High School and Elementary schools

Education and Training

River Bible Institute, Tampa, FL Ministry - January 2024 –December 2024

William Paterson College, New Jersey - Bachelor of Arts, Communication - Received May 1990

Independent Team Beachbody Coach August 2008 – December 2024

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