Support Assistant Call Center

Cheri Fanciullo

**** ***** ****

Walla Walla, WA 99362

Phone: 509-***-****

Work Experience:

VA Medical Center, Walla Walla, WA-Medical Support Assistant/Call Center/Office of Community Care. October 201*-****-** Hr/week

Duties: Support Veterans and families navagate through the VA system for healthcare needs including medications, scheduling, speciality clinics and correspondence with Physicians. Utilizing several different operating computer systems, including CPRS, TRM, Cisco, Pharmacy, for Puget Sound, Portland, Spokane, Walla Walla, Boise ID and Alaska. Assist veterans and clinics with various issues and resolutions, including explainations of insurance coverage, developing relations with each veteran, providing them with a reliable source of contact, working several programs at one time with multiple screens and laptop.

Walla Walla General Hospital, Walla Walla, WA-Sleep Center Secretary/EEG Technician

April 2010-October 2014 40 Hr/week

Duties: Coordinate all aspects of the Sleep Center Lab including,correspondence with patients and physicians for scheduling patients, prioritising schedules, correspondence with insurance, physicians clinics and patients, organizing meetings and mananging the day to day operations of the sleep center office. Experience with Oracle, outlook and clinical scheduling programs

Wilbur Ellis, Walla Walla, WA-Office Support Assistant May 2006-April 2010 20 Hr/week

Duties: Support Office Manager in sales, responsible for paying bills, management, licensure procurement and general office duties.

St Mary Medical Center-Walla Walla, WA-EEG Technician April 1990-August 1998 40 Hr/week plus oncall

Duties: Responsible for patient scheduling, Electroencephalographic testing, Visual and hearing exams, long term recordings, brain status recordings, visual and hearing exams, documentation, patient histories and patient care.

1987-1990 St. Elizabeth's Community Health Center-Lincoln Nebraska

Duties: Responsible for EEG completion of routine and complex EEG's and Brainstem auditory evoked potentials in the Neonatal Unit. Scheduled all EEG's, managed EEG department, purchased supplies, cross-trained RT technicians, and completed EEG's both inpatient and outpatient. Completed monthly reports to Leadership. Maintained records for physician intrepration and assisted in other departments as needed including Respiatory Therapy and Endo Lab.

1985-1987 St. John Medical Center-Tulsa, Oklahoma

Duties in the Neurosensory Center: Routine and complex EEG's inpatient and outpatient/NICU/ICU. Completed all EEG's, maintained records and assisted staff with Evoked Potentials

Education: 1984-1985 Omaha College of Health Careers-Certificate in EEG Technology

1982-1984 Western Iowa Technicial Community College-Certified Nursing Assistant/Secretarial/Accounting

Internships: EEG Department, VA Medical Center, Omaha, Nebraska, University of Nebraska Medical Center, Omaha, Nebraska

References available upon request

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