Remote Customer Service/ Data entry

Mahjabeen A. Kamal

Irving, Texas *********.*****@*****.*** +1-951-***-****

Professional Summary

Customer service and communications professional with a strong background in client support, media relations, and digital engagement. As an American expat with experience across the U.S., Middle East, and South Asia, I bring a global perspective and cross-cultural communication skills that strengthen customer interactions and community outreach. Skilled in resolving inquiries with empathy, writing engaging content, and managing social media and community programs. Adept at working independently and collaboratively in remote, multicultural environments to deliver timely solutions and enhance customer satisfaction. Seeking a remote customer service or HR Assistant role where strong communication, writing, and problem-solving skills can deliver excellent customer experiences. Relevant Experience

Branch Ambassador – Customer Service & Sales

Capital One, Sugar Land, TX 2009 – 2010

● Delivered high-quality customer support across multiple banking services,enhancing customer satisfaction through efficient handling of inquiries, transactions, and product education.

● Resolved account, billing, and product disputes with empathy and efficiency, aiming to reduce resolution time

● Educated clients on offerings and digital solutions, increasing adoption of online services.

HR Assistant

Dean’s Office, C.T. Bauer College of Business, University of Houston 2004 – 2006

● Supported HR staff with payroll, timesheets, vouchers, and donation processing.

● Documented HR actions by completing, monitoring, and maintaining forms, reports, logs, and records.

● Ensured accurate and timely HR administration, contributing to smooth office operations. Advertising Sales Executive

KRIV FOX 26, Houston, TX 2005 – 2006

● Supported client communications, proposals, and presentations for media advertising.

● Partnered with the research team to prepare audience insights and campaign tracking.

● Assisted in creating sales decks and client-facing materials to strengthen pitches. Account Executive

Unitrend Ltd. (an affiliate of McCann-Erickson Worldgroup), Dhaka, Bangladesh 1995 – 1998

● Collaborated with major clients (Coca-Cola, Nestlé, Standard Chartered Bank) to execute advertising campaigns.

● Drafted press releases and media content to enhance client visibility.

● Coordinated with media outlets for ad placement and campaign coverage. Leadership & Volunteering

Overseas Committee Chair

USA Girl Scouts Overseas – Dhahran, Saudi Arabia 2018 – 2020

● Led communications for 275+ Girl Scouts and 81 leaders in an international community, coordinating with Saudi Aramco Corporate Communications to align cultural and corporate standards.

● Promoted programs via newsletters, social media, and community platforms.

● Coordinated events and compliance with Saudi Aramco Corporate Communications. Program Director

Agami Inc. – Dhaka, Bangladesh / Fremont, CA 2006 – 2018

● Designed and scaled a science education program impacting 1,000+ students, living in slums and impoverished areas..

● Secured grants and managed training, budgeting, and content delivery.

● Built programs across borders (U.S. and Bangladesh), securing funding and scaling education programs for poverty-stricken communities. Vice Coordinator, Hospitality Team

2023 Aramco Reunion Committee 2022 – Present

● Managed logistics, communications, and guest experience for a 2-week global event.

● Collaborated across teams to ensure smooth program delivery. Education

University of Houston – Bachelor of Arts in Communication (Advertising Major, French Minor) Graduated Summa Cum Laude Spring 2006

Skills

● Customer service & client relations

● Social media engagement & content writing

● Remote communication (Zoom, Teams, email)

● Problem-solving & conflict resolution

● Project & event management

● Interpersonal & cross-cultural communication

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