Data Analyst Virtual Assistant

Amara Joy Ekpunobi

Nigeria 081******** ***************@*****.*** LinkedIn.com/in/amara-joy-ekpunobi-5b880482 EDUCATION

Enugu State University of Science & Technology – Enugu, Nigeria B.Sc. Computer Science Second Class Lower Graduation Date: Aug 2024 WORK EXPERIENCE

Data Analyst Goglow Hub – Owerri, Imo State Jan 2024 – Feb 2025

• Consolidated and cleaned datasets from multiple sources, improving data accuracy by 25% and supporting reliableK-12 reporting.

• Designed and automated dashboards in Tableau and Power BI, reducing manual reporting time by 40%.

• Wrote and optimized SQL queries to extract insights from relational databases, cutting query runtime by 30%.

• Partnered with stakeholders to define KPIs and track performance, enabling data-driven decision-making acrossdepartments.

• Conducted A/B testing and statistical analyses, providing actionable recommendations that influenced strategy. Website Development Intern DBASEDOTNET – Owerri, Imo State Jan 2023 – Jan 2024

• Built and deployed web applications using HTML, CSS, and JavaScript, strengthening problem-solving skills appliedin data pipeline automation.

• Collaborated with cross-functional teams to integrate APIs and improve functionality, enhancing user experience.

• Optimized applications for speed and accessibility, a foundation later applied to dashboard and reporting efficiency. Customer Service Officer Polaris Bank – Owerri, Imo State Mar 2018 – Jan 2023

• Resolved 50+ daily customer inquiries with a 95% satisfaction rate, maintaining accurate records in CRM systems.

• Collaborated across sales, operations, and support teams to resolve client issues, reducing repeat complaints by15%.

• Developed strong communication skills, translating complex information into clear, client-friendly language. DATA ANALYST PROJECTS

• Customer Churn Analysis Built churn prediction models with Python (Pandas, Matplotlib, Seaborn) and SQL, achieving 78% prediction accuracy; designed a Tableau dashboard to highlight at-risk segments.

• Sales Performance Dashboard Automated sales reporting with Power BI and SQL, reducing reporting cycle time from 5 days to 2 hours.

• A/B Testing Analysis Evaluated marketing experiment with Python (SciPy/Statsmodels), confirming a 12% uplift in conversions for the winning variant.

• Exploratory Data Analysis (EDA) Analyzed Kaggle and World Bank datasets, uncovering patterns and correlations; visualized insights through heatmaps and interactive dashboards.

• SQL Business Queries Created reports from sample databases (Chinook, Northwind) to answer business- critical questions such as regional sales, order value, and customer purchase behavior. LEADERSHIP EXPERIENCE

Dominion Leadership Institute – Owerri, Imo State Jun 2020 – Aug 2020

• Led Data-Driven Projects: Managed cross-functional teams to deliver insights that boosted quarterly revenue by15%.

• Mentored Junior Analysts: Trained on Python, SQL, and visualization best practices; improved team-wide reportingquality.

• Improved Data Quality: Automated validation processes, reducing reporting errors by 30% and saving 10+ hoursweekly.

• Advanced Data Strategy: Partnered with senior leaders to align KPIs and reporting with business goals.

• Promoted Data Culture: Delivered workshops that increased adoption of analytics tools across non-technical teams. SKILLS & TOOLS

• Programming & Analysis: Python (Pandas, NumPy, Matplotlib, Seaborn), R (basic)

• Databases: SQL (PostgreSQL, MySQL, SQLite)

• Visualization & Reporting: Tableau, Power BI, Looker, Excel (Advanced)

• Statistics & Analytics: A/B Testing, Hypothesis Testing, Regression Models

• Other Tools: Jupyter Notebook, Google Workspace, Microsoft Office (Excel, Word, PowerPoint)

• Soft Skills: Data storytelling, stakeholder communication, business acumen, critical thinking

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