Entry-Level Customer Service

Vengatesh

Saravanampatti, Coimbatore 902**-***** ***************@*****.***

Objective

Motivated and detail-oriented BBA (CA) graduate seeking an entry-level position to apply my knowledge in accounting, business administration, and finance. Eager to contribute to a dynamic organization, develop my professional skills, and support team goals through dedication and a proactive approach. Experience

Reliance industries limited (Jiomart) CSO (Customer Service Officer) May 2022- Sep2024

• Handled customer queries, complaints, and order issues via phone, email, and chat.

• Resolved product delivery and return-related concerns with professionalism and speed.

• Maintained customer satisfaction score above 90% through effective communication.

• Coordinated with warehouse and logistics teams to ensure smooth delivery operations. Muthu Autos Pvt. Ltd., [Kangayem] Floor Supervisor Nov 2024- June 2025

• Supervised daily floor operations to ensure smooth workflow and team coordination.

• Managed a team of technicians and helpers, ensuring tasks were completed on time.

• Maintained cleanliness, safety, and stock levels on the workshop floor.

• Reported daily updates to senior management and ensured customer satisfaction. Sri Vijayalakshmi Agencies [Anil Food Products (Dealer)] Product Promoter (Part-Time)

• Promoted and explained agency products to walk-in customers inside retail shops.

• Demonstrated product features and benefits to increase customer interest.

• Persuaded customers to try and purchase promoted items.

• Achieved daily/weekly sales targets set by the agency.

• Maintained stock displays and ensured proper product placement.

• Collected customer feedback and reported it to the supervisor. Education

AG Arts and Science College, AVINASIPALAYAM 2022

Bachelor of Business Administration (Computer Applications) Percentage: 72%

Shantinikethan Higher Secondary School, UTHIYUR 2019 Major: Commerce Major: Computer Application

Percentage: 83%

Soft Skills

• Time Management

• Adaptability

• Teamwork

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