Medical Assistant Customer Service

Latrena Cortez

**** **** *** **.. ******* Fort Worth,Tx,76133, / 817-***-****/*****************@*****.***

SUMMARY:

Medical Assistant with excellent communication, patient care skills, and multi-tasking skills; seeking an opportunity in your clinic to contribute to the betterment of patients and the success of the clinic.

EDUCATION and CERTIFICATIONS:

The College of Health Care Professions- Fort Worth, Texas 10/21– Current

Medical Assistant Certificate Program

The College of Health Care Professions- Fort Worth, Texas pending

Book keeping Certificate Program

CLC School 01/20-07/20

High School Diploma

Association of Healthcare Professionals Pending

National Registered Certified Medical Assistant (NRCMA)

American Heart Association 2021

BLS for Healthcare Providers (CPR and AED) Certification

SKILLS:

●Charting

●Vital Signs

●Wound Care

●Direct Patient Care

●Various Lab Tests

●Medical Terminology

●Autoclave, Sterilization

●Assist Physician with Exams

●Prescription Refills

●Answering Multi-Line Phones

●Specimen Collection & Analysis

●Minor Office Surgical Procedures

●Patient/Family Communications

●Skilled use of an AED and EKG

●Knowledge of OSHA and HIPAA

●Injections

(SQ, IM, ID, Gluteal)

●Capillary Sticks

●Taking Chief Complaints

●Medical Histories

●Phlebotomy, Venipuncture (Vacutainer, Syringe, Butterfly)

EHR

EMPLOYMENT:

Heritage Square 04/09-07/2011

Assisting blind and deaf residents, checking blood pressures and temperatures, giving out the correct medication to the residents that's assigned to a certain time, communicating with sign language,

Medical city hospital - Fort Worth, Texas 05/09-12/19

Office Associate / Team lead

Answered customer phone calls about inquiries, giving instructions, promoting services and solving complaints, scheduling employees patients room to clean, giving out assigned rooms to employees as a team lead, making sure the rooms on the bed board are clean at a appropriate time manner. Change out bedding for the next patient and follow all OSHA standards.

Customer Service

Shrine Circus call center 11/12-01/19

Answering varies of inbound/outbound calls, selling circus shrine tickets, making sure customers are satisfied with their orders.

Customer Service 01/19-01/21

Mexia State School

Answering incoming calls, Maintained office work and kept a clean and friendly environment, help with scheduling. Help follow all OSHA standards.

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