Customer Service Data Entry

Sheila Davis

Data Entry Specialist Lewisburg, TN 37091 ******************@*****.*** +1-931-***-****

Professional Summary

Summary: Looking for a job at home to save money and be comfortable doing a job at home. I have 20plus years in Customer Service, and I went to technology classes for three years.

I know there are gaps in my resume. My mother became ill So, I had to run both of her businesses it was saloon and cleaning house while I cleaned houses. I hired someone to run the saloon for almost five years and then September 28th, I lost my mom to a heart attack. so, please don't based my gaps against me because I been really helping my mom since I was 12 years old on estimates and calling the things in that we needed in both businesses computer bookkeeper and customer service

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Security Officer Inspector 3rd shift shift lead

Securitas-Lewisburg, TN

September 2023 to Present

· Check the trailer of an 18-wheeler to make sure it was inspected and fit enough to go on the road.

· Quality check/ Quality inspection

· Inspection of package and label · Coordinating with the drivers.

Hotel Front Desk Clerk

Best Western-Shelbyville, TN

April 2021 to September 2022

Make and change hotel reservation. Making sure the customer were happy to stay

Consumer Relations Representative

Walgreens Boots Alliance-Muscle Shoals, AL May 2020 to September 2021

· Worked as a Consumer Relations and Customer Service Agent.

· Handling complaints and queries of customers via emails and calls.

· Send in complaints from the customer to the manager of the store they were complaining about and get that fixed.

· Data entry

· Record keeping.

· Handling customer complaints and providing appropriate solutions and alternatives within the time limits.

· Keep records of customer interactions, process

Customer service manager

Walmart Supercenter Walmart-Shelbyville, TN

March 2006 to February 2010

· I did everything from Customer service to a manager position.

· Handling customers

· Data entry

· Keeping record

Managed Care Specialist

The Miracle Maid cleaning service-Shelbyville, TN

January 1978 to July 2001

My Mother own her own business a cleaning service we washed windows, carpet cleaning, and general cleaning. I was in school during all this I was taught customer service had to do estimates computer book keeping and a lot more with businesses relationship She also, ran a saloon that was called the Get Away I was in charge of ordering drinks and snacks for the establishment. I made sure the place was ran correctly and things were stocked. I done this for my mom I was making like 10.00 dollars an hour and I worked 6 days a week at the Miracle Maid. So, to coming home I would get my computer and start ordering things we needed at the saloon. Once I turned 21 I took the businesses over but I decided there had to be a better path of life than working night and day so I choice to go to Tennessee Technology Center at Shelbyville to earn my certificates in Businesses Technology and Data Entry Specialist software programming

Shipping and Receiving Clerk

Austin Book and Merchandise-La Vergne, TN

March 1990 to September 1996

I would gather the book on the customers list and put them in a box print label and send it either through

RPS OR UPS and other shipping companies

Education

BUSINESS SYSTEM TECHNOLOGY in Business Systems Technology

Tennessee Technology Center at Shelbyville-Shelbyville, TN

August 2001 to May 2003

Diploma

Shelbyville Central High School in Tech-Eagle, ID September 1983 to May 1986

Skills

•B2B sales

•iOS

•Branding

•ERP systems

•Analysis skills

•Active Directory

•Cash handling

•Operating Systems

•Payroll

•CRM software

•VPN

•Order entry

•Quality control

•SQL

•Linux

•Communication skills

•Public Relations (10+ years)

•SAP ERP

•Consumer Relations

•Troubleshooting

•Technical support

•Account Management

•Organizational skills

•Medicare

•Outside sales

•Public relations

•Data science

•Digital marketing

•Information security

•Recruiting

•PCI

•Negotiation

•WAN

•Computer skills

•Epic

•TCP/IP

•Insurance sales

Certifications and Licenses

Data Entry Specialist

Driver's License

Guard Card

Business System Technologist

Class D Security

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