IT professional
Resume:
Mark Scanlon
IT Operations Management Professional
Lafayette, Colorado
**********@*****.***
Summary
Extensive background in leading IT Operations Management efforts from strategic planning through ongoing operations & maintenance.
IT Operations Management
Strategic Planning & Business Development
Service Delivery Team Building, Leadership, and Program Management
Systems Engineering
Solutions Architecture, Design, Development, Documentation, Integration & Test
Change, Configuration, and Release Management
Help Desk Management
Experience
Micro Focus (Acquired by Opentext)
Technical Success Manager
2020 –2023
Lafayette, CO
Conduct technical review of software and documentation prior to release; provide feedback to Micro Focus Containerized Operations Bridge (Cont. OpsB) software development and technical writing teams
Develop step-by-step instructions for the deployment of Cont. OpsB; share with colleagues, partners, and customers
Manage customer related projects that require coordination between the customer, Micro Focus, and its partners
Trusted advisor to customers, helping them achieve their business goals and drive greater business value by seeking to understand the customers’ requirements, showing how Cont. OpsB capabilities can help them meet their requirements, helping identify any risks to achieving business goals; enhance overall adoption experience with Cont. OpsB, coordinating resources on the Micro Focus side including sales, support, R&D, Professional Services and/or partners -- building a long-standing relationship with customers and the account teams
Liaison between product management and the customer with a focus on communicating our roadmap, guiding customers during planning and implementations
The Select Group
Enterprise Architect
2018 –2020
Greater Denver Area
Assess current state of monitoring tools used in support of information technology services delivered by the NGEN program to the U.S. Navy. Support development of roadmap leading to desired state, transformation from waterfall project management to agile project management, and transformation of separate development and operations teams, processes, and tools via devops.
Certified SAFe 4 Practitioner, 2019
Micro Focus Government Solutions
Information Systems Architect
2017 - 2018
Greater Denver Area
Continued work performed while employed by HPE following spin/merge of HPE Software with Micro Focus
HPE
Information Systems Architect
2015 - 2017
Greater Denver Area
Support customer's implementation of application monitoring capability on AWS. Define user stories, architecture, and implementation plan. Provide implementation guidance. Manage change to baseline.
Support business development within federal agencies - complete enterprise management assessment & gap analysis; capture initial requirements, define use cases, training requirements, & architectural design; support development of proposals
Manage the delivery of software consulting services
Support efforts to staff and enable federal program delivery teams
Coordinate enterprise management roadmap meetings with product management and service delivery teams
Mentor consultants on software solutions architecture methodologies
Manage crisis resolution efforts for customers
Attend conferences with customers.
PMI Agile Certified Practitioner (PMI-ACP), 2015
CompTIA Advanced Security Practitioner (CASP), 2016
The Open Group Architecture Framework (TOGAF), 2017
AWS Solutions Architect Associate, 2017
HP
Solutions Architect
2014 - 2015
Greater Denver Area
Support HP Software Sales Account Executives as a trusted advisor to customers on the value of HP Software Solutions
Project Management Professional (PMP), 2015
ITIL® Foundation Certificate in IT Service Management, 2015
HP
Technology Consultant
2006 - 2014
Greater Denver Area
Strategic planning, business development, project management, chief engineer and architect
Develop engineering change proposals, project plans, functional requirements specifications, operational concepts, architecture, designs, installation plans, integration plans, change, configuration, & release processes, and support plans
Provide direction for global support of HP and alliance partner software
Collaborate with site leads on the management of help desk support
Team building efforts contributed to hiring 6 technical consultants
Coordination of engineering efforts resulted in delivery of HP Performance Insight, Operations/Performance Manager, SiteScope, Network Node Manager, Universal Discovery/Configuration Management Database, Asset Manager, Network Automation, and Server Automation solutions, the management of over 7400 servers, and strong demand for quarterly releases of configuration changes
Recipient of HP MVP award in 2012
HP Advanced Sales Certified - ITPS Operations Solutions, 2014
HP Sales Certified - IT Operations Management, IT Performance Suite, Automation and Cloud Management Solutions, Application Lifecycle Management Solutions, Business Service Management Solutions, 2014
HP AIS - BSM Operations Manager i v9, SiteScope v11, 2014
Raytheon
Senior Information Systems Technologist II
2003 - 2006
Greater Denver Area
Developed concept of operations, requirements, use cases, specifications, project plans, designs, presentations, proposals, bill of materials, schedules, staffing requirements, and enterprise management solutions using HP OV Operations, OpenView Operations (OVO) SPIs, Network Node Manager, Service Information Portal, Reporter, Crystal Reports, SNMP Research CIAgents, Concord eHealth, Live Health, and System EDGE agents.
Received achievement award on four occasions for exceptional performance.
Logical
Systems Engineer
2002 - 2003
Bloomington/Normal, Illinois Area
Gather requirements, design, document, develop, test, pilot, and direct the implementation of network, systems, and applications management solutions using HP OpenView Operations.
Develop custom logfile, interface, schedule, monitor, and trap templates.
Develop perl scripts for process, service, and logfile monitoring.
Integrate OVO events with trouble ticketing system.
Manage template and perl script revisions using CVS.
Develop Oracle SQL scripts to create custom OVO reports.
Nuworld Solutions Inc
Enterprise Management Architect
2001 - 2002
Greater Denver Area
Developed, documented, tested and distributed HP OpenView Network Node Manager (NNM), VantagePoint Operations (VPO), VantagePoint Performance (VPP), and VantagePoint Reporter (VPR) solutions in a firewalled hosting environment.
3Com
Senior Network Management Consultant
2000 - 2001
Greater Denver Area
Developed OEM and reseller relationship with HP, and other HP OpenView Partners.
Developed, tested, and documented network and systems management solutions using HP NNM, VPO, VPP, ManageX, 3Com Transcend, ExtremeWare Enterprise Manager, Telamon TelAlert, ProactiveNet, and InfoVista on NT, HP-UX, and Sun Solaris.
Received letter of commendation from client and management on first consulting engagement.
IBM
Information Technology Architect
1997 - 2000
Greater Denver Area
Authored and presented proposals to clients and senior management. Architected, tested, documented, planned, and led the deployment of NT and UNIX systems availability and performance management solutions using HPOV IT/O, PerfView, MeasureWare, and ManageX.
Architected, tested, documented, planned, and led the deployment of NT Server, Windows 95 desktop, and Macintosh workstation systems management solutions using Intel LANDesk Management Suite and Farallon Timbuktu. Functionality included remote control, hardware and software inventory, and software distribution. Deployed McAfee Anti-Virus software.
Trained clients and colleagues on installation, configuration, and use of systems management tools.
Received award for leading team in the development of documents and presentations defining architecture of outsourcing processes and tools.
HP OpenView Certified Integration Expert - Network Mgmt, Application and System Mgmt (ITO/NNM/ManageX), 2000
HP Certified IT Professional - HP OV Network Mgmt UNIX, Windows NT Server & Applications Mgmt, and UNIX Systems Server & Applications Mgmt,2000
HP OpenView Certified Consultant - Network Mgmt, Windows NT Server &Application Mgmt, and UNIX Server & Application Mgmt, 2000
Exabyte
Lead Network Administrator
1994 - 1997
Greater Denver Area
Led team of six in the administration of NetWare and NT servers and Windows desktops.
Developed and implemented solutions for backups, performance monitoring and tuning.
Designed and implemented first NT-based system for a facility in the Pacific Rim.
Trained colleagues on NT and led migration from NetWare to NT.
Led committee defining migration path from IPX to TCP/IP.
Member of committees defining RDBMS and systems management standards.
Microsoft MCSE, 1996
Microsoft Certified Product Specialist, 1994
Novell Master CNE, 1996
Novell Enterprise CNE, 1994
Golden Aluminum
Systems Support Specialist
1992 - 1994
Greater Denver Area
Migrate desktops from DOS to Windows
Administer NetWare and NT servers
Provide desktop support
Novell CNA, 1993
Bell & Howell
Engineering Specialist
1987 - 1992
Greater Chicago Area
Integrated mail sorting systems via NetWare.
Design, assemble, test, and document prototype electronic control, power distribution, and circuit board/cable test systems.
Novell CNE, 1992
Education
University of Colorado Denver, Certificate of Completion, Systems Engineering · (2005 - 2006)
DeVry Institute of Technology, BSEET, Electronics Engineering Technology · (1983 - 1987)
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