Customer Service Data Entry

Debanhi Elizabeth Lopez

Email: *******.*****.***@*****.***

MOBILE :970-***-****

Professional Summary

Bilingual banking professional with over 6 years of experience and retail. Proven ability to build client relationships, manage transactions with accuracy, and provide tailored solutions. Skilled in banking operations, bank management, sales support, and team leadership. Dedicated to delivering excellent service in fast-paced environments. Education

Summit High School - Breckenridge, Co

2011-2013

Liceo John Dewey - Guatemala

2013-2015

Universidad Mariano Galvez - Guatemala

2015-2016

Professional Experience

Elevation Bowling - Bartender

Dillon, Co 2024-2025

● Provide customer service by preparing and serving drinks in a fast-paced environment.

● Manage cash handling, payment processing, and balancing register at end of shift.

● Maintain bar cleanliness and compliance with state alcohol regulations.

● Train and assist new staff in customer service and bar operations.

● Build customer loyalty through positive interactions and friendly service. Sysco Plumbing and Heating - Secretary

Silverthorne, Co 2023-2025

● Manage front- office operations including answering calls, responding to client inquiries, and scheduling appointments.

● Maintain records, prepare documents, and organize company files.

● Provide administrative support to management and staff, ensuring smooth daily operations.

● Handle billing, invoices, and data entry with attention to accuracy. Rotolo’s Pizzeria- Lead Bartender

Keystone, Co 2023-2024

Bank of the West - Universal Banker III

Frisco, Co March 2019 - 2023

● Provide full-service banking support including opening accounts, processing loans, and assisting with client financial needs.

● Build and maintain long-term customer relationships through personalized service.

● Train and mentor new team members in bank procedures and compliance standards.

● Support branch management responsibilities, including compliance, staff coordination, and operational efficiency.

U.S. Bank – Universal Banker

Dillon, CO Sept 2016 – March 2019

● Supported clients with personal and business accounts, loans, and financial guidance.

● Consistently met sales and service goals while ensuring regulatory compliance.

● Recognized for strong problem-solving skills and professionalism Hotel Frisco – Guest Services

Frisco, CO July 2017 – Sept 2017

● Managed reservations, check-ins, and guest inquiries to ensure a positive experience. City Market – Cashier

Dillon, CO May 2017 – July 2017

Summit House – Food & Beverage Associate

Keystone, CO Oct 2016 – April 2017

Noodles & Company – Team Member

Dillon, Co June 2016 – Oct 2016

Claire’s – Sales Associate

Silverthorne, CO 2012

● Administration: Scheduling, record-keeping, data entry, billing, customer communications

● Customer Service: Conflict resolution, bartending, hospitality, client retention

● Technical: Microsoft Office, banking software, POS systems Other Certifications: Starbucks Certified Barista

Licenses & Certifications

Notary Public – State of Colorado

Certified Makeup & Artist – TNT Agency, Chino Hills, CA Certified Hairstylist – TNT Agency, Chino Hills, CA Skills

Languages: Fluent in English & Spanish

Banking & Finance: Teller operations, account management, compliance knowledge, bank management

References:

Available upon request

Contact this candidate