Customer Service Behavioral Health
Resume:
Mary Brown
Kenmore, NY *****
********************@*****.***
Professional Summary
Experienced Manager with a demonstrated history of working in the horticulture and nursery/landscape industry with a Bachelors in Environmental Science and Communications, Associates in Botany as well as a degree in Medical Billing and Coding. Skilled in grammar and all aspects of the written English language
(I especially love editing), able to write, speak and understand Spanish, am skilled in Microsoft Office, customer service, leadership, have experience with GIS, and have a DEC certification. Paid experience in tutoring and assisting, as well as volunteering, in the classroom, and worked as a behavioral health technician.
Work Experience
UPS Preloader
UPS-Buffalo, NY
December 2023 to Present
• Worked seasonally for two consecutive years during the busiest time for all delivery companies, the holidays.
• Adhered to, and passed written tests regarding, all specific safety protocols
• Ensure that every package coming down the belt was not explosive, chemically or in any other way unstable, and were not damaged
• Loaded items on the correct truck, systemically organized to allow efficient deliveries, ensuring happy customers!
• Worked station to station, successfully seeing products through the safety and organizing requirements of each step
• Promoted to the last step of the warehouse where you fill the trucks for the drivers, where they put the most hard-working employees
Plant Nursery Worker/Landscaper
Grabber and Sons-Buffalo, NY
August 2019 to August 2023
• Performed various landscaping tasks such as mowing, trimming, edging, and planting to maintain the appearance of residential and commercial properties
• Operated a variety of landscaping equipment including lawnmowers, trimmers, blowers, and power tools to complete assigned tasks efficiently
• Performed regular watering, fertilizing, pruning, and pest control to ensure optimal plant health and growth
• Operated various gardening tools and equipment such as shovels, rakes, trimmers, and sprayers with precision and care
• Collaborated with team members to unload new shipments of plants and organize them according to species or size
• Provided excellent customer service by assisting customers in selecting appropriate plants for their specific needs
• Monitored plant inventory levels to ensure an adequate supply for customer demands while minimizing waste
• Implemented effective pest management strategies using organic pesticides or integrated pest management techniques (IPM)
• Contributed to the design and arrangement of displays within the nursery to enhance visual appeal for customers
• Identified common diseases or pests affecting plants through careful observation and reported findings to supervisors
• Trained new nursery workers on plant care techniques, safety procedures, and customer service best practices
• Provided guidance to customers on proper planting techniques, soil preparation, and ongoing plant care requirements
• Contributed ideas for marketing campaigns targeting specific customer segments interested in gardening or landscaping, increasing profits 3-fold
• Demonstrated expertise in diagnosing common plant diseases through visual inspection and recommended appropriate treatments
• Familiar with driving forklift and loader
Nursery Manager
Grabber and Sons Nursery and Landscaping-Getzville, NY July 2018 to November 2022
• Doubled winter time sales
• Scheduled landscaping and plowing jobs over the phone, wrote up contracts, collected payment, and filed them accordingly
• Provided excellent customer service in the field and in the shop
• Placed orders from vendors
Server/Waiter
Delaware North-Yosemite Valley, CA
May 2018 to October 2018
Server/Waiter
Torches and various banquet companies-Buffalo, NY
August 2000 to September 2015
• Consistently earned 100% positive feedbacks ratings by establishing rapport with patrons and providing friendly, responsive service
• Demonstrated exceptional multitasking skills during peak hours, accurately managing six tables Behavioral Health Technician
Watershed Treatment Facility-Boynton Beach, FL
May 2011 to July 2013
• Provided direct care and support to individuals with behavioral health disorders, ensuring their safety and well-being
• Assisted in crisis intervention by employing de-escalation techniques and maintaining a calm environment
• Monitored and documented client behaviors, progress, and responses to interventions on a daily basis
• Facilitated group therapy sessions focused on developing coping skills and fostering emotional resilience
• Participated in staff meetings to discuss client progress, share insights from observations, and contribute to treatment planning discussions
• Maintained accurate records of client interactions using electronic medical record systems or other designated documentation tools
• Responded promptly to emergency situations following established protocols while ensuring the safety of all individuals involved
• Attended trainings on therapeutic interventions techniques such as Cognitive Behavioral Therapy (CBT) or Applied Behavior Analysis (ABA)
• Provided emotional support and encouragement to clients during their recovery process
• Ensured compliance with all safety protocols, including proper handling and disposal of hazardous materials or medications
• Supported individuals in developing independent living skills through coaching, modeling, and reinforcement techniques
Medical Sales Specialist
Med-Care Diabetes and Medical Equipment-Boca Raton, FL May 2010 to May 2012
Contacted potential customers from the call center Explained the program and pitched our supplies to the patient Collect patient’s personal info
Connect with their doctor and insurance co.
Day Camp Counselor
Jewish Community Center of South Florida-Syracuse, NY May 2007 to August 2007
Gathered the kids to the bus to head out to the woods. Came up with activities that would teach them about nature and make them appreciate the outdoors. Be prepared for any situation that would require first aid. Shift Manager (full-time)
Syracuse Real Food Co-op-Syracuse, NY
July 2002 to September 2006
Places orders
Outreach to local farms/ possible vendors
Network with local businesses and universities
Cash register, money depositing
Delegating/scheduling
Camp Helper
Delaware North-Yosemite National Park, CA
May 2002 to August 2002
Show park guests the trailheads and go over safety Serve food in the camp lodge/restaurant
Deliver firewood and blankets general, housekeeping for each tent Education
Associate's degree in Horticulture, Business of Cannabis NCCC - Sanborn, NY
January 2019 to June 2021
Associate's degree in Medical Billing and Coding
Palm Beach State College - Palm Beach Gardens, FL
January 2009 to July 2011
Bachelor's degree in Environmental Studies
SUNY College of Environmental Science and Forestry - Syracuse, NY September 2002 to June 2006
Skills
• Teaching
• Gardening
• Mowing
• Microsoft Office
• Research
• Carpentry
• GIS
• Irrigation
• Microsoft Powerpoint
• Tree Trimming
• Farming
• Serving Experience
• Landscape Maintenance
• Writing Skills
• Sales
• Groundskeeping
• Public Speaking
• Cooking
• ArcGIS
• Laboratory Experience
• Lawn Care
• Data Collection
• Horticulture
Certifications and Licenses
Pesticide Applicator’s License
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