Customer Service Agent

Lawrence Dent

Las Vegas, NV ***** 818-***-**** *********@*****.***

Professional Summary

Experienced with long-haul transportation, ensuring timely and safe delivery of goods across vast distances. Utilizes comprehensive route planning and vehicle maintenance skills to minimize downtime and ensure efficiency. Track record of excellent communication, customer service, and problem-solving abilities, while facilitating smooth operations.

Experience

Contract Freighters, Joplin, MO — OTR Driver

February 2019- July 2025

● Made sure that deliveries were on time for scheduled appointments.

● Safely operated 53' semi truck.

● Operated with safety while \adhering to all federal regulations.

● Delivered various goods through the country.

Enterprise— Service Agent

May 2013- August 2018

● Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.

● Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.

● Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.

● Maintained and safely operated various vehicles through the day. Living Spaces, Van Nuys - Sales Associate

March 2012- March 2013

● Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

● Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

● Provided positive first impressions to welcome existing, new, and potential customers.

● Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates. Eye Flooring, Van Nuys - Flooring Specialist

March 2007-February 2012

● Performed contracted construction work in accordance with architect's plan.

● Improved customer satisfaction by efficiently addressing and resolving flooring-related issues.

● Supported business growth by actively participating in marketing initiatives and providing valuable insights about industry trends, customer preferences, and competitive landscapes.

Home Depot, Van Nuys - Flooring Specialist

March 2005- March 2007

● Sold material handling equipment to commercial and industrial establishments.

● Prepared sales contracts for received orders.

● Responded to customer requests for products, services, and company information.

● Sold flooring supplies, hand and power tools, and builder's hardware.

Paradise Designer, San Fernando - Driver

November 2003- February 2004

● Followed all relevant traffic laws and safety regulations.

● Utilized GPS and other navigation tools to plan routes and stay on schedule.

● Delivered goods and products to customers on time and in excellent condition.

● Safely operated a box truck to deliver high-end furniture to customers.

Education

Los Angeles Trade Technical College - Associates in Real Estate and Journalism

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