Customer Service Payment Processing

TONYA ELMORE

**********@*****.*** 803-***-**** Saint George, SC 29477

Summary

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Skills

Payment Processing

Customer Assistance

Product Recommendations

Cash Register Operation

ID Verification

Customer Service

Experience

Sodexo Campus Services Orangeburg, SC

Cashier

01/2021 - Current

Answered product questions with up-to-date knowledge of sales and store promotions.

Preserved appearance of store by arranging and replenishing displays and merchandise racks.

Operated cash register or POS system to receive payment by cash, check and credit card.

Worked closely with front-end staff to assist customers.

Learned roles of other departments to provide coverage and keep store operational.

Answered customer questions and provided store information.

USAF Ellsworth, SD

NCO

05/2018 - 05/2020

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Collaborated with others to discuss new opportunities.

Understood and followed oral and written directions.

Identified needs of customers promptly and efficiently.

Demonstrated leadership by making improvements to work processes and helping to train others.

Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Recognized by management for providing exceptional customer service.

USAF Cincinnati, OH

ROTC Instructor

11/2014 - 05/2018

Participated in workshops, trainings and conferences to improve educational skills.

Conquered challenges of working with highly diverse student population to attain exceptional student achievement.

Remained calm and patient in student interactions to support individual growth and development.

USAF Charleston, SC

Customer Service Representative

11/2005 - 11/2014

Answered inbound calls, chats and emails to facilitate customer service.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Made outbound calls to obtain account information.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Set up and activated customer accounts.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

USAF England, APO AE

Relocation Specialist

11/2002 - 11/2005

Conferred with management to develop or implement personnel policies or procedures.

Process personnel for Permanent Change of Station to Continental United States and overseas location.

Briefs personnel on entitlements.

USAF Goldsboro, NC

Promotions Assistant

05/2000 - 09/2002

Maintained professionality and efficiency while working closely with leadership.

Serves as the base focal points on all enlisted promotion matters.

Administers the Senior Airman Below-the-Zone Promotion Program.

Assists with management of the subject matter expert projects program.

Education and Training

Columbia Southern University Orange Beach, AL

Bachelor of Science in Business Administration

05/2013

Columbia Southern University Orange Beach, AL

Associate of Applied Science in Business

03/2008

Certifications

Base Records Management

Accomplishments

Base Level Personnel Manager of the Year

NCO of the Quarter

AF Outstanding Unit Award

Air Force Achievement Medal

Diamond Sharp Award

Airman of the Year

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