Customer Service Technical Support

Timothy Inman

Oceanside, CA 619-***-**** ************@*****.*** linkedin.com/in/timothy-inman-7abb46372/

CUSTOMER SERVICE

Enthusiastic, ambitious and loyal employee with wide-spread transferable skills in many areas. Known for exceptional ability to connect with customers and understand the needs while delivering exceptional service on every interaction. Highly motivated and self-driven with a focus on automating manual tasks to increase performance and productivity. Core competencies include:

Automation GENESYS Cloud MS Dynamics/CRM Scripting C#.net Customer Service HTML/CSS

Teams Foundation Server JavaScript Cross Functional Collaboration Business Planning

EXPERIENCE

Best Buy, Carlsbad CA September 2019 - Current

Customer Care Senior Advisor

Managed incoming and outgoing calls in all financial and technical support queues assigned by Workforce Management, achieving CSAT score of %100 through ability, empathy and meaningful connection.

•Ranked #1 in recent Call Center performance metrics and averaging top 10 each month.

•Collaborated with Leadership on process changes to increase productivity and technical accuracy.

•Delivered a 10 month special project in 2 months by developing an automated solution in MS Excel.

•Finished training in November 2019 and promoted to senior in February of 2020.

Walmart, Oceanside CA February 2018 - September 2019

Electronics Sales Associate

Managed the Photo Center and spearheaded technology solutions increasing customer satisfaction by %50.

TIMDOC Solutions, Portland ME March 2017 - February 2018

Owner

Developed innovative solutions in the area of business workflow and home automation.

Tyler Technologies, Yarmouth ME August 2004 - March 2017

Software Developer

Coordinated support to Tyler employees during the implementation process.

•Developed solutions for municipalities across the country that increased productivity by %50.

•Architected a custom solution that saved Tyler over half a million dollars per year in 3rd party software.

•Researched, negotiated contract and implemented forms engine replacement for Tyler Forms.

Direct Mail of Maine, Scarborough ME July 1997 - August 2004

Laser Room Department Manager

Managed all print production tasks utilizing high speed OCE laser printers.

•Automated all manual mail presorting processes and cut processing time in half.

•Automated all day to day print job processing, eliminating the need for additional staff.

Education

High School Diploma Stearns High School, Millinocket, ME

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