General Manager Customer Service

ELIZABETH CORR

**** ***** **, ********, ** ***** · 810-***-**** · *********@*****.***

WORK EXPERIENCE:

GENERAL MANAGER - MCDONALD’S - MILFORD, MI 48381 (DECEMBER 1990 – MAY 2024) RESPONSIBILITIES AND ACCOMPLISHMENTS:

Upheld/Exceeded company standards and compliance requirements for operation

Consistently trained and positioned staff in key areas. Improved operations and increased productivity through productive employee training.

Developed and coached new managers to become confident, certified, and successful.

Provided leadership and mentoring to newly hired employees to supply knowledge of position and various company programs.

Interacting with customers and employees in a polite and professional manner

Completed thorough opening, closing, and shift change functions to maintain operational standards.

Interviewed and hired prospective employees.

Assisted employees accomplish tasks during peak business hours.

Directed and led team members on effective operations and procedures. Educated employees on interactions with customers to provide exceptional service.

Collaborated with Department Managers to achieve yearly goals and facilitate a continuum of customer service.

Reduced and controlled company expenses by 2.3% through Profit and Loss statements.

Exceeded sales goals by at least 6% for5 years in a row.

Increased McDonalds market share by 8.8% in just 5 years.

Recipient of the Dean’s List Award in 2000 at Hamburger University.

Reduced employee turnover by 50% by Company surveys, creating action plans and consistent follow up.

Rated #1 on company organization in controlling food cost 4 years in a row.

Consistently training, developing and coaching new managers so they become confident and certified.

Supporting change within the company including new products, policies and programs. MAIL CARRIER – UNITED STATES POSTAL SERVICE - MILFORD, MI 48381 (JULY 2024 – PRESENT) SKILLS:

Leadership - Team building – Planning - Problem-solving - Goal-oriented – Motivating – Communication – Time Management – Training – Conflict Resolution – Inventory Control - Accounts Payable/Receivable - Multi-tasking - Complex problem Solving - Results-oriented EDUCATION:

Associate of Applied Science: Business (2005)

Oakland Community College - Highland Lakes Campus - Waterford Township, MI REFERENCES: AVAILABLE UPON REQUEST

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