Financial Services It Support

Jamie N. Horn, MSIS

Highland, MI 517-***-**** *********@*****.***

Professional Summary

Strategic IT leader with over 20 years of experience driving innovation, infrastructure modernization, and cross-functional team success. Proven track record in IT management, project execution, and enterprise technology transformation. Adept at aligning IT initiatives with business goals, leading high-performing teams, and delivering measurable ROI through technology solutions.

Education

M.S. in Data Information Systems – Eastern Michigan University, 2004

B.A. in Marketing – Michigan State University, 2001

Professional Experience

Mercedes Benz Financial Services / Daimler Truck Financial Services (2016–Present)

- Directed enterprise-wide Workday implementation, enhancing HR and financial operations.

- Spearheaded migration of legacy audit applications to cloud platforms, improving scalability and security.

- Championed adoption of disruptive technologies including WalkMe for user enablement.

- Oversaw disaster recovery testing and system monitoring tools to ensure business continuity.

- Managed remarketing applications and led cross-functional teams in IT infrastructure upgrades.

Volkswagen Group of America / Bentley Motors Inc. (2009–2016)

- Led IT support for service and quality operations across dealer-facing applications.

- Administered Bentley Motors’ IT systems and vendor contracts, ensuring operational excellence.

- Supported VW Chattanooga launch with robust infrastructure and financial oversight.

- Directed strategic initiatives to improve system performance and user experience.

General Motors (2007–2009)

- Senior Systems Analyst for Service Parts Operations, optimizing software update systems.

- Acted as webmaster and liaison for vehicle software platforms, enhancing digital workflows.

Weidmayer, Schneider, Raham & Bennett P.C. (2005–2006)

- Network Administrator and IT consultant, managing desktop support and data backups.

- Developed and maintained SharePoint and FirmWorks websites for legal operations.

Skills & Certifications

• ITIL Foundations Certified

• Strategic Planning & Budgeting

• IT Infrastructure & Cloud Migration

• Project Management & Team Leadership

• Technologies: Citrix, SharePoint, Veritas Backup Exec, Adobe Creative Suite, SAP Business Objects

• Programming: HTML, C++, C#, PL/SQL, SQL, Java, JavaScript, XML, UML

• Tools: Microsoft Suite, Visual .Net, Project

Contact this candidate