Customer Service Data Entry

Maureen Deleeuw

*********@*****.*** 920-***-**** Hortonville, WI

(Maureen Deleeuw LinkedIn)

Professional Summary

Dedicated administrative and healthcare support professional with over 10 years of experience in scheduling, customer service, and clinical support. Skilled in data entry, patient care, and process coordination across healthcare, manufacturing, and service environments. Recognized for accuracy, reliability, and strong interpersonal communication.

Core Skills

Scheduling & Call Management

Data Entry & Database Management (Excel, Reports)

Customer Service & Client Support

Healthcare & Patient Care Assistance (CNA-certified)

Performance Evaluation Coordination

Shipping & Logistics Support

Team Collaboration & Training

Microsoft Office Suite

Professional Experience

Staffency – After Hours Scheduler / Administrative Assistant

Nov 2018 – Aug 2025

Handled 50+ daily calls from agencies, travelers, and hospitals, resolving scheduling issues quickly and accurately

Entered and maintained hospital and client data in Excel with accuracy

Coordinated and distributed performance evaluations for hospital managers

Managed client orientation surveys and ensured compliance with documentation requirements

Fox Stamp & Sign – Manufacturing Associate

Mar 2017 – Aug 2018

Answered and routed customer calls, providing order support and service updates

Assembled and quality-checked custom products for clients

Prepared shipping materials and fulfilled Amazon product orders, ensuring on-time delivery

Generated and analyzed Amazon sales reports to track order accuracy and volume

Fox West YMCA – Member Services Representative

Aug 2014 – Aug 2017

Provided front-desk support, including answering phones and directing calls

Assisted members with account information, payments, and service inquiries

Gave facility tours and supported member retention through customer engagement

Processed and filed membership paperwork with confidentiality and accuracy

Community Blood Center – Lab Technician

May 2010 – Feb 2012

Processed and triaged incoming blood products, ensuring accurate labeling and storage

Performed centrifuge procedures and prepared blood units for medical use

Managed lab inventory and maintained compliance with safety and quality standards

Answered and processed customer blood product orders with precision and urgency

Unitel, Inc. – Receptionist / Trainer

Feb 2008 – May 2010

Provided front-line customer service and technical troubleshooting over the phone

Trained customers on phone system setup and use

Coordinated technician schedules and confirmed service accuracy

Processed invoices and billing documentation

Appleton Medical Center – Clinical Technician

Jun 2006 – Jan 2008

Assisted patients with daily living activities, wound care, and mobility support

Collected and documented vital signs, EKGs, and intake/output records

Collaborated with nurses and therapists to ensure continuity of care

Assisted with procedures, including catheter removal and post-op care

Certifications & Education

Certified Nursing Assistant (CNA) – Fox Valley Technical College

Dementia Care Specialist – 2-Day Seminar – Fox Valley Technical College

Hortonville High School – General Diploma

Community Involvement

Secretary, Blazin Arrows Archery

Treasurer, Hortonville Wrestling Club

References

Available upon request

Contact this candidate