Customer Service Substitute Teacher

Daniel A. Schum

Littleton, CO ***** 303-***-**** *******@***.***

McDonald Automotive Greenwood Village, CO

Professional Profile:

Enthusiastic substitute teacher seeking a Reimbursement Clerk position utilizing communication, adaptability, and teamwork to help benefit an office setting. Ten years making documents, graphs, and presentations in Microsoft Office Suite. Seven years of experience communicating via email and phone.

Professional Experience:

Substitute Teacher

ESS 2022-Present

Cover classes for teachers in classes for both Littleton and Englewood school districts.

Assist students with any help needed to help them succeed.

Provide notes for teachers to let them know how the day went.

Writing Tutor

Pear Deck Tutor 2020-Present

Review and provide feedback for college level essays.

Make sure all research papers meet current APA/MLA format requirements.

Provide tutoring sessions for college level students on anything they need and answer questions.

Remote EFL Tutor

EF Education First 2019-2022

Taught English as a Foreign Language to students ages 5-14 from China online.

Advised students to help students improve their English language learning.

Provided feedback for students and parents by giving written reports for each lesson.

Paraprofessional

Littleton Public Schools 2018-2019

Helped students with disabilities in day-to-day routines.

Followed and uphold HIPPA and FERPA laws for students.

Provided any further assistance for other students with their educational needs.

Customer Service Representative

Copart 2017-2017

Provided customer service in person or on the phone.

Received vehicle titles from all states.

Prepared damaged vehicles for upcoming auctions.

Internship

Colorado State Government 2016-2016

Collected mail for the state representative.

Answered calls to assist constituents.

Researched topics for potential bills and helped edit Colorado Revised Statutes.

Education:

University of Colorado Denver B.A. English Writing

Skills:

ESL/EFL Tutoring, Computer, Printer, Microsoft Windows/MacOS, Microsoft Office (Word, Excel, PowerPoint), OneDrive, Outlook, WordPress, Writing, Editing, Communication, Customer Service, and Organization

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