Customer Service Representative

Charmaine Parker

******************@*****.*** ***27

WORK EXPERIENCE

Customer Service Representative Maximus

August 2019 - Present

•Interacted with customers to address inquiries, resolve issues, and provide information about services.

•Handled a high volume of inbound calls accurately and professionally in a call center environment.

•Utilized empathy and active listening skills to ensure customer satisfaction and retention.

•Maintained detailed records of customer interactions for quality assurance purposes. Cashier Dollar Tree

August 2018 - May 2021

•Managed cash transactions with accuracy and efficiency in a fast-paced retail environment.

•Provided friendly and attentive customer service to enhance the shopping experience.

•Assisted customers with product inquiries and recommendations, contributing to increased sales.

•Maintained a clean and organized workspace to uphold store standards. EDUCATION

Sullivan Bo tech

January 2002 - Present Certificate

NOTABLE SKILLS

Problem Resolution Customer Interaction Inbound Calls Active Listening Empathy