Customer Service Data Entry

TyShae Graves

**************@*****.*** 618-***-**** St. Louis, MO Available for Remote Work

Professional Summary

Highly motivated professional with 5+ years of experience in property management, customer service, and sales. Skilled in communication, organization, and client relations with a passion for helping people and delivering excellent service. Currently seeking a remote opportunity in customer service, data entry, or administrative support with a focus on flexibility and reliability.

Skills

- Customer Service & Client Relations

- Property & Lease Management

- Data Entry & Documentation

- Problem Solving & Multitasking

- Microsoft Office, Google Workspace

- CRM Tools & Scheduling Software

Professional Experience

Airbnb Host / Property Manager

St. Louis, MO Jan 2022 – Apr 2025

- Managed day-to-day operations for multiple Airbnb properties including bookings, guest communication, and cleaning coordination.

- Maintained 5-star guest ratings by providing timely responses and resolving issues quickly.

- Utilized property management tools to track maintenance, inventory, and guest satisfaction.

Assistant Property Manager – Herman & Kittle Properties

St. Louis, MO Mar 2019 – Jan 2022

- Assisted with lease agreements, rent collection, and tenant support for a large residential complex.

- Conducted property inspections, processed maintenance requests, and maintained accurate tenant records.

- Provided high-quality customer service and helped prospective tenants with the application process.

Leasing Agent – Southwest Crossing Apartments

St. Louis, MO Jan 2016 – Mar 2019

- Marketed available units, conducted tours, and handled lease signings.

- Addressed tenant questions and ensured smooth move-in and move-out processes.

- Supported office staff with administrative duties and data entry.

Sales Representative – Cricket Wireless

Granite City, IL Feb 2015 – Mar 2019

- Delivered outstanding service and exceeded monthly sales goals.

- Educated customers on products, services, and promotions.

- Handled cash register, inventory, and store opening/closing procedures.

Education

High School Diploma – St. Louis, MO

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