Business Analyst Customer Service
Resume:
Janet L. Halverson
Bolingbrook, IL 60490
Objective: Dedicated professional seeking a career with a corporation utilizing my organizational, analytical and technical skills to achieve project objectives.
Technical Overview: Knowledge and work experience with: Reformat, Master Merge, SyncSort, Matchback,
General Select, COBOL, technical and user documentation.
Training in C++, SAS, DB2, Visual Basic, Systems Analysis and Design, Database Management, CICS, SQL
and Unix.
Education: DeVry Institute of Technology, Addison, Illinois
Bachelor of Science, Computer Information Systems G.P.A. 3.8 / 4.0
MacCormac Junior College, Elmhurst, Illinois
Associate of Applied Science – Court Reporting
Work Experience:
3/22 – Present Power Equipment Direct, Bolingbrook, Illinois
Customer Operations Representative
Provide exceptional customer service via phone and email and respond to customer inquiries about order status, returns, product support and delivery issues.
1/98 – 12/19 Acxiom Corporation, Downers Grove, Illinois
Senior Delivery Analyst
Design, build, implement and test customer solutions using a server-based application to meet specific business needs.
Data Administrator/Business Analyst
Direct Marketing Linear Processing Campaigns (Technical and Customer-Service Focus).
- Compile project plans based on client specifications; responsible for following all standard operating procedures for quality assurance process; run customized programs based on client specifications; ship output files; create audit materials for client approval; post-project review.
4/96-11/97 Data Control and Research, Darien, Illinois
COBOL Programmer (Unix-based)
Create customized applications for educational facilities to enable them to track, audit and produce reports and statistics.
Modified existing applications (i.e. payroll, account history, personnel, etc.) per client
specifications in order to meet their specific needs.
7/92-3/96 Woodridge School District No. 68, Woodridge, Illinois
Administrative Assistant to Business Manager
DBA for student database responsible for updating system, system back-up, information rolling
from one year to the next, scheduling, and producing student reports/lists.
Administrator of self-funded insurance programs for the entire district (i.e. billing, tracking,
claims, etc.).
Accounts payable/receivable, payroll, financials, correspondence, spreadsheets.
6/87 - 6/92 American Resorts International, Ltd., Oak Brook, Illinois
Executive Secretary to President and Corporate Counsel
Compiled corporate legal documents, promissory notes, contracts, waivers, sales agreements,
maintained calendar, etc. .
Produced correspondence, memos, credit checks, filing, receptionist duties, etc.
12/84 - 5/87 Mc Corkle Court Reporters, Chicago, Illinois
Court Reporter/Stenographer
Recorded and transcribed depositions, court hearings, and arbitrations.
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