Scrum Master Project Manager

CHARLENE REED

Aubrey, TX

510-***-**** **************@*****.*** www.linkedin.com/in/charlene-b-reed

SCRUM MASTER DELIVERY LEAD AGILE PROJECT MANAGER

Senior Certified Scrum Master and IT Project Manager with 7+ years of experience delivering enterprise technology programs across ECommerce, mobile, and digital transformation. Skilled at leading global teams, managing multimillion-dollar initiatives, and aligning technology delivery with business strategy. Trusted partner to executives, recognized for accelerating organizational agility, optimizing investments, and enabling high-performing teams to achieve measurable business impact.

Agile Scrum Master Skills

People Skills

Project Management Skills

·Team Coaching

·Servant Leadership

·Digital eCommerce

·Agile Maturity Growth

·Stakeholder Engagement

·PMO Governance

·Agile Delivery Leadership

·Change Leadership

·Customer Experience

·Scrum SAFe Kanban

·Continuous Improvement

·Mobile Platforms

·Epic, Sprint Metrics & KPI

·Cross-Functional Collaboration

·Project & Portfolio Management

·Release Management

·Strategic Planning & Execution

·ECommerce & Digital Transformation

*Also skilled in JIRA, Confluence, Azure, DevOps, SAP, AWS, Microsoft Office, GitLab, Trello.

PROFESSIONAL EXPERIENCE

SIGNET JEWELERS INC., Remote 7/2021 to 5/2025

(NASDEQ: SIG) A $6.2B Fortune 500/S&P 500, is the largest specialty jewelry retailer in the US, UK and Canada. Signet operates approximately 3,600 stores including the name brands of Kay Jewelers, Zales, Jared The Galleria Of Jewelry.

Agile Delivery Manager Lead Scrum Master 4/2023 to 5/2025

Directed high-impact digital and ECommerce initiatives valued at $10M+ annually, including platform migrations and mobile commerce solutions.

·Orchestrated cross-functional collaboration across Product, Engineering, QA, DevOps, and UX/UI, resolving blockers, accelerating high-impact system integrations and releases.

·Partnered with PMO and Executive Leadership to define program roadmaps, align strategic initiatives, standardize release processes, and track measurable KPIs, OKRs, and ROI metrics.

·Conducted Agile maturity assessments and implemented data-driven process improvements, increasing team performance, risk management handling and delivery predictability by 20%.

·Streamlined contractor onboarding, achieving a 40% reduction in ramp-up time, higher productivity, 100% CapEx / Opex compliance, and improved vendor billing accuracy.

Digital Scrum Master 7/2021 to 4/2023

Coached three globally distributed Scrum teams across regions and time zones, driving full Agile adoption and boosting delivery velocity by 35% within 12 months.

·Facilitated sprint planning, retrospectives, backlog refinement, and PI planning aligning cross-functional teams across multiple programs, optimizing workflows and delivery outcomes.

·Created real-time dashboards in JIRA, Confluence, and Azure DevOps, to visualize key metrics and track progress increasing transparency and stakeholder engagement by 45%.

·Collaborated with Product Owners and stakeholders to maintain backlog quality, prioritize features based on business value, and align with evolving quarterly objectives and roadmaps.

·Implemented Agile-driven improvements that enhanced vendor engagement, stakeholder feedback loops and cut cycle time by 25%, boosting team efficiency and sprint predictability.

FRAC TECH HOLDINGS LLC., Midland TX 2/2014 to 2/2021

(NYSE: FTSI) A leading independent provider of hydraulic fracturing and well completion services in North America.

Hydraulic Fracturing Field Engineer

Engineered and executed high-impact hydraulic fracturing programs that boosted well productivity, maximized reservoir recovery, and cut operational costs, while delivering safer, more efficient completions in full compliance with regulatory and environmental standards.

·Planned and executed hydraulic fracturing treatments by analyzing reservoir data and rock mechanics to optimize production, maximize recovery, and reduce risks.

·Led field operations and coordinated with drilling completions, and production teams to deliver safe, efficient, and cost-effective frac job execution.

·Developed and optimized frac fluid systems and proppant strategies, improving well productivity, lowering costs, and minimizing downtime across unconventional reservoirs.

·Monitored and evaluated post-frac performance using real-time data and flowback analysis to drive continuous improvement and maximize reservoir output.

PORT HARCOURT REFINING COMPANY (PHRC)., Port Harcourt 2/2005 to 2/2013

(PHRC) A subsidiary of NNPC, powers regional energy security with 210,000 bpd capacity.

Process Engineer

Optimized distillation column operating parameters, increasing light distillate recovery by 7% while reducing energy consumption by 5%, improving overall refinery efficiency and profitability without compromising safety or environmental compliance.

·Designed and monitored high-pressure fluid flow process systems reducing pressure drops in critical process loops by 12%, improving energy efficiency.

·Employed SCADA systems to monitor pressure, temperature, and flow rates, optimizing controls and tower reflux ratios to improve efficiency and increase light-end recovery by 10%.

·Conducted comprehensive HAZOP and PHA studies to proactively identify operational risks, implement effective controls, and ensure strict compliance with all HSE regulations.

·Managed wastewater treatment systems and implemented strategies to minimize effluent volumes, ensuring compliance by reducing discharge and freshwater consumption by 20%.

·Prepared daily operational reports, performance analyses, incident investigations, and regulatory compliance documents for internal and external stakeholders.

EDUCATION

Bachelor of Science Chemical Engineering River State University Nigeria

CERTIFICATIONS

Project Management Professional (PMP) SAFe Advanced Scrum Master (SASM) Certified Scrum Master (CSM) Team Kanban Practitioner (TKP) OSHA

Contact this candidate